Overview Digital Marketing Team
Let Us Begin with JivoChat’s home page. As a big fan of green and all that’s linked to nature, a leaf above their logo and green background instantly made me feel calm. Well playedJivoChat! Digital Marketing Team
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It’s a free tool to help You track and talk to customers visiting your Website, Facebook, Telegram, and Viber — most of that in real time. To start a journey on this live chat instrument, all I have to do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what prospective clients like best: reductions!
What I liked about the Signing up procedure is that I could see just how many measures are still left. Following is a quick preview of the previous step, installing your JivoChat code.
After I signed up, I Installed the desktop application and I must say that it is very neat. There’s the Inbox section, accessible in the program’s sidebar — there territory each of the incoming requests from your clients. Then, we have a segment invisibly, where you can see your current conversations. It looks like this:
When chatting with your Customers you can immediately check their information — this handy little attribute is placed on the correct and it is useful when targeting your customers’ needs. What’s more, below we’ve site visitors department, informing us about all the people on our website.
Speaking of visitors Your website — the”invitation to talk” feature is available only in the Professional Version. It offers you a wide selection of alternatives for pop up invitations.
I like the snippet option Included in the application. It allows you to see what a user writers to you until he or she sends it. It creates responding to your customers’ queries much faster.
Additionally, when a Visitors write a message, a broker get the little pop up on the right bottom, asking if they wish to chat, quick reply or dismiss (that, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s forever free and it includes up to five agents. It offers customizable chat in 20 languages, various apps (including mobile and desktop ) and 24”7customer support.
Another strategy is a Professional Version: for $10/agent per month if billed annually. It offers more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I guess, the one thing that is missing is that it is not very scalable. You’ve just two plans: one is quite basic and the other one may be insufficient if you’re working with enterprises businesses. However, as always, it all depends on your needs. Digital Marketing Team
A Wonderful addition that they Provide is what they call a Callback feature. What it really does is that people can leave you their amount and you can call them back at your first convenience. On their website they’re saying:”Chat is suitable for accompanying customers on the site, and instant callbacks are perfect for actively completing trades”
It also works when nobody Is available on discussion. You may easily get back in contact with your possible leads afterwards.
JivoChats is integrated With Facebook Messenger, so the client can receive your responds right to their Facebook. In regards to you as an agent, Jivo will not make you switch between the apps to answer. All messages from social networks look directly in the JivoChat desktop or cellular app.
Another of their Additions is the Mobile SDK, which lets you add live chat service to your own Android and iOS native programs. If your clients are spending a lot of time searching through your store on mobile, they will surely find it rather convenient.
In case that’s not enough, They’re throwing an API for programmers, that’s the entire documentation programmers can use if they want to incorporate JivoChat using their own program or CRM solution.
JivoChat don’t have a lot Of integrations yet but they have been on the market just for 4 decades — and this thing takes time and resources.
They provide basic Integrations for both small and medium businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Integrated with Shopify, which is a great news for all e-commerce companies. It merely proves JivoChat keeps evolving and, what’s more, their expansion is dictated by their customers’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and to keep their customers even more fulfilled, they also offer reports which track the level of your customer services.
In terms of the design, The entire site looks really nice and that I can also say that UX does not lack in that section. There is 1 thing which confused me though: when I had been on the primary site , I clicked on the conversation window three times, before I understood that I need to click exactly on”Chat with us. We are online!” prompt. That might have been done smoother. The great news is that if I needed something, there was always somebody on chat!
The conclusion of JivoChat
JivoChat is a good Looking alternative that does its job. For businesses who’re searching for a basic live chat solution, it truly does come for a fair price.
But do not take (just ) my Word for it! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a bigger solution or maybe it is going to be just perfect For you? I think that they’re really good in what they provide, and I believe They will be scaling and supplying other plans using a wider selection of attributes To meet their future customers. Digital Marketing Team