Why Select Crisp? Digitalocean Status
In this article I’ll cover our Expertise with Crisp, the reason we switched, and the way it is possible to make the right choice for your company and startup too. You will understand how to compare live chats and which metrics could be significant for you too. Digitalocean Status
How was that choice made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we have made a Spreadsheet with multiple live chat sellers, we defined the core feature and metrics we were looking for.
What did we use previously?
We’ve Used multiple other live chat earlier, which shifted their attention from a live conversation to an”all in one business suite”. Their live chat still works, but metrics that are important for us were removed. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and more. After we had been in for four months those metrics disappeared and were replaced with other metrics. We’ve obtained a leaderboard for our staff members, which we did not use because we are searching for quality service rather than quantity as well as the pricing appears to outperform the benefit. So our choice was apparent at that moment: we had to move on.
We found 14 times background, 30 days History and unlimited history (for greater plans that this is common), here the price scaling was intriguing. All live talks we attempted had this feature, some at higher price tagsothers together with a poorly executed search feature, and so the history wasn’t accessible. With Crisp, the boundless history is currently available with their first paid program, and it not only ships with a fair price tag, but also their hunt works astoundingly well.
How many connections do we need?
We tried to answer that Question with another question”how many clients will talk with us?” – and that was wrong – we made that mistake already once. We can’t limit on the contacts we create because we really wish to earn contact with all of them. Endless contacts was exactly what we were searching for (at a reasonable price tag). What we discovered were chats with 100 active contacts for $0/month which was quite nice, we climbed up that a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did exactly the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by use – that is huge! They believe the identical way we do at Storyblokwe don’t want to restrict the user to the usage of the machine (eg. Content entrances or entries ), we would like to scale as their team scales. So at Crisp you select a program and you may scale the amounts from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on precisely the same site for over 30 seconds”. Those causes are a good method to help your viewers with questions they could have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This part is available in all options we tested and mainly available in the first paid program.
Ability to send campaign messages
From time to time we send emails Using our live chat. We think that it’s a good way to retarget our audience because we ought to be able to send relevant content according to some metrics those live talks provide. To be honest, we are not sending many emails, because we hate spam on the side. So we want to send certain mails to specific target groups and again: we really enjoy the implementation in the Crisp client. It is simple and fulfilled our needs at a reasonable price tag.
Number of agents
The broker chairs is kinda Intriguing, it is something that you can control. You could choose one accounts for the entire group (which is cheap with the majority of options ), or you might go for one chair for each team member. Since we want to have this personal approach to our customers the notion of using one account for the entire group was dropped immediately. We’ve begun to compare the first paid plan contrary to the majority of the high tier plans to observe how the price scales again. The greatest prices we found were approximately ~$155/m per chair where the range was somewhere from $15/m to this. We had a look at Crisp again and found their greatest bundle has unlimited agents chairs included. Also, their free strategy allowed 2 representatives, which was great for analyzing. Digitalocean Status
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main stations. We do not actually use integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our business, we use it on a daily basis and added most of our tools – so we focused on how they work and perform with Slack. We analyzed some of these and many are actually working very well. We found one that has enormous delays when messaging from and to Slack that was a no-go for all of us. We reported that difficulty to these, but we don’t know if they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the whole set-up was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to client support, Crisp is designed to keep your workflow easy. From live chat to email, Crisp provides a single channel to reply to your users using a simple team inbox where you can manage all of your user inquiries.”
From our experience, Crisp actually Ships with the attention on such chat experience for the customers. Which is precisely what we were looking for as we evaluated other alternatives.
This one is tricky. If you read The last few things you saw that we contrasted the lower tier programs and feature together with the maximum tier plans, some are cheap at the start and be expensive as you use them. After using Crisp for six months today, and switched from a competitor because of the expensive”ending” and those attribute we didn’t need but might need to pay for. We are glad to state we think we got the best fit for us, maybe it will fit as well for you. We saw the list of 8 aspects above is all you want to find your best fit.
We made contact with incredible Fantastic people (thank You!) And companies all over the world. We could have had exactly the same experience with other live chats too, but the price combined with the feature set Crisp does provide, we would and already do recommend it to all of clients that are searching for a live chat themselves. We have upgraded to the Crisp endless plan a while ago, and are thankful we made that decision. If you have a question or want to inform us about your adventure using Crisp and other live chats, don’t hesitate to drop us a comment below or send us a tweet or talk to us with Crisp! Digitalocean Status