Overview Direct Live Chat
Provide Support is a Live Chat Service which can be implemented on sites and operated as a third party customer. There are lots of customizable facets of the tool, and using live chat which can be found on your website is a procedure which may be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re happy to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Direct Live Chat
The Live chat app is a great deal more involved than your normal client. You will be able to see every one of the visitors that are on your website at any particular time, in addition to their IP address, their own referral source, their regional time, operating system and a whole lot more. While some of the information is going to be much more beneficial than the remainder, it is going to help to keep you (or your designated chat operators) as informed on your customers as possible should they be needing any help. They provide 10 days free trial, no credit card required.
After you set up an account, You’re brought to a site that looks a little old fashioned. It looks like it is full of advertisements, except it’s just a site edition of ProvideSupport. If you won’t let this bother you too much, you can read the upcoming steps which you should take, such as customizing your chat messenger window, then add chat buttons for your emails, create a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your own greeting message and company’s logo. It is also possible to add your operator’s image so the chat appears more private. The live chat button on the website can be chosen from an existing gallery, or you can upload your own picture. The chat messenger could be customized with colour schemes and styles that match your site’s main theme.
If You Would like to match your Website’s style, you are able to customize the conversation messenger with offered fashions and color schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to look at your visitor’s IP address, server name, referrer address, pages visited . You can also find a world map and a place where a person writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to transfer ongoing discussions involving agents. Another representative can follow the situation and answer within minutes. It is useful when an agent does not have the knowledge to address the case. Thanks to transferring chats there is no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you describe something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the best word. Direct Live Chat
Provide Support Disadvantages
I am not an avid fan of The look of Provide Support port. I miss that the personalization when it comes to the whole site. The image on the home page is a Stock picture which provides you the impression that everything there does not have any personality as well. The movie tutorial I saw felt automatic, like it was not the actual person talking.
I like brands with personalities. While the lack of character might not have any impact on customer support on your website, it certainly discourages individuals like me by using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They let four types of Payments, every month every 2 months, every six months and yearly. Paying annually is the ideal alternative or each the plans. They offer 3 plans — little company using 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you’re interested in more operators, you can take a look at the PDF file where they given prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real-time visitor info provides you an insight in what clients are looking for. You have a lot of customization options that you may use in your conversation.
If you are not bothered by A little old look of the program, you might find there what you want to give customer support to your clients.
Free Trial Period
Live Chat From Provide Support can be attempted with no cost for 30 days. All features (out of additional operators) can be retrieved with this free time trial period. Provide Support won’t always harass you in the event that you don’t take advantage of the supply, either, and billing going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use together with this”no hassle” kind of billing and support that’s provided. None of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you’re on the fence about whether or not to employ a live chat option on your site, our very best suggestion is to give this program a download, try it out for 30 days, and choose at the end of the free period whether you would like to keep from there. Direct Live Chat