Why Select Crisp? Discord Js Api
In this article I’ll cover our Experience with Crisp, why we switched, and the way it is possible to make the perfect choice for your business and startup too. You may understand how to compare live chats and which metrics could be significant for you also. Discord Js Api
How was that selection made?
Looking at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we’ve created a Spreadsheet with multiple live chat vendors, we defined the core feature and metrics we were looking for.
What did we use previously?
We’ve Used several other live chat earlier, which shifted their attention from a live conversation to an”all in one company suite”. Their live chat still functions, but metrics that are significant for us were eliminated. We have used those metrics for our yearly reports, and customer overviews, growth rates and more. After we were in for four months those metrics disappeared and were replaced with other metrics. We’ve got a leaderboard for our staff members, which we did not use because we’re searching for quality support and not quantity and the pricing seems to outperform the advantage. Our decision was apparent at the moment: we needed to proceed.
We found 14 days history, 30 days History and history (for greater plans that this is common), also here the price scaling was interesting. All live talks we tried had this attribute, a few at higher price tagsothers combined with a badly executed search feature, therefore the background was not accessible. Together with Crisp, the boundless history is currently available with their first paid program, and it not only ships with a reasonable price tag, but also their search works exceptionally well.
How many contacts do we need?
We attempted to answer that Question with another question”how many customers will talk with us?” – and that was wrong – we made that mistake once. We can’t limit on the contacts we create because we actually wish to earn contact with them all. Unlimited contacts was what we were looking for (at an affordable price label ). What we discovered were chats with 100 active contacts for $0/month that was quite pleasant, we scaled that up a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by usage – which is huge! They think the identical way we do in Storyblok, we do not want to limit the consumer to the usage of this system (eg. Content entrances or entries ), we want to scale because their team scales. So at Crisp you select a plan and you may scale the amounts from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on precisely the exact same website for over 30 seconds”. Those triggers are a good method to help your viewers with questions they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This part can be found in most options we tested and mainly available in the very first paid program.
Ability to send campaign messages
From Time to Time we send emails Using our live chat. We think that it’s a good way to retarget our audience because we ought to have the ability to send pertinent content according to some metrics those live chats offer. In all honesty, we are not sending many mails, because we hate spam on our side. Therefore we like to send specific emails to particular target groups and again: we really like the implementation in the Crisp customer. It’s simple and fulfilled our needs at a reasonable price tag.
Number of brokers
The agent seats is rather Interesting, it is something you can control. You could choose one account for the whole group (which can be cheap with most options ), or you could go for one seat for each team member. Since we want to get this personal approach to our customers the notion of using one account for the whole group was dropped instantly. We’ve begun to compare the first paid program contrary to the majority of the high tier programs to observe how the cost scales . The highest costs we found were about ~$155/m per chair where the range was somewhere from $15/m to this. We had a peek at Crisp again and saw their highest package has unlimited agents chairs included. Also, their free strategy allowed 2 agents, which was great for testing. Discord Js Api
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main stations. We don’t actually utilize integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our business, we use it on a daily basis and included most of our tools already – so we focused on how they work and perform with Slack. We analyzed some of them and most are actually working quite well. We found one which has huge delays when messaging from and to Slack that was a no-go for us. We reported that difficulty to them, but we do not know if they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the entire setup was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to client support, Crisp is made to keep your workflow easy. From live chat to email, Crisp offers one station to reply to your users using a very simple team inbox where you can manage all of your user inquiries.”
From our experience, Crisp really Ships with the attention on such chat experience for your clients. Which is exactly what we were looking for as we evaluated other alternatives.
This one is tricky. If you browse The last few things you saw that we contrasted the lower grade programs and attribute together with the maximum tier plans, some are economical at the start and be expensive as you use them. After using Crisp for six months today, and switched from a competitor because of the expensive”end” and those feature we did not need but might need to pay for. We are glad to state that we think we have the very best match for us, maybe it will fit as well for you. We found the listing of 8 facets above is all you need to find your best match.
We made contact with incredible Fantastic people (thank You!) And companies all around the world. We could have had exactly the same experience with other live discussions too, but the price combined with the feature set Crisp does offer, we’d and do recommend it to all customers that are looking for a live discussion themselves. We’ve updated to the Crisp unlimited plan some time ago, and are glad that we made that decision. In case you have a query or want to inform us about your adventure using Crisp along with other live chats, don’t hesitate to drop us a comment below or send us a tweet or talk to us using Crisp! Discord Js Api