Intro Does Outlook Have A Chat Feature
Provide Support is a Live Chat Service that can be implemented on sites and operated as a third party customer. There are lots of customizable facets of the tool, and having live chat available on your own website is a process which can be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we are pleased to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Does Outlook Have A Chat Feature
The Live chat app itself is a great deal more involved than your average client. You’ll be able to see each of the visitors which are on your site at any given time, as well as their IP address, their referral origin, their local time, operating system and a whole lot more. While some of this info is going to be much more beneficial than the rest, it will help keep you (or your designated chat operators) as informed on your customers as possible if they are needing any assistance. They provide 10 days free trial, no credit card required.
After you install an account, You are brought to a website that looks a little old fashioned. It seems like it is full of ads, except it’s just a website version of ProvideSupport. If you wont let this bother you too much, you can read the upcoming steps that you should take, such as customizing your conversation messenger window, then add chat buttons for your emails, create a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your greeting message and company’s logo. It is also possible to put in your operator’s picture so the chat looks more private. The live chat button on the website can be either chosen from an present gallery, or you can upload your own image. The chat messenger can be customized with color schemes and styles that fit your website’s most important theme.
If You Would like to match your Site’s style, you can personalize the conversation messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to view your customer’s IP address, host name, referrer address, pages visited etc.. You can also find a world map and a spot where a person writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to transfer ongoing chats involving representatives. Another agent can follow-up the situation and answer within seconds. It’s helpful when an agent does not possess the knowledge to address the case. Due to transferring chats there is no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you describe something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the best word. Does Outlook Have A Chat Feature
Provide Support Cons
I am not an avid fan of The look of Provide Support interface. I overlook the personalization when it concerns the whole site. The picture on the main page is a Stock image which gives you the belief that everything there doesn’t have any character as well. The video tutorial I watched felt automatic, like it wasn’t the actual person speaking.
I like brands with personalities. While the dearth of personality might have no effect on customer support on your site, it definitely discourages people like me from using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for businesses of any size.”
They allow four types of Payments, every month every two months, every six months and annually. Paying annually is your ideal option or all of the plans. They provide 3 plans — small company using 1 operator, Corporate aims with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can check out the PDF file in which they specified prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real time visitor information gives you an insight into what customers are looking for. You have a lot of customization options that you may use in your chat.
If you are not bothered by A tiny old look of the application, you might find there what you need to provide customer support to your customers.
Free Trial Period
Live Chat From Provide Support could be tried with no cost for 30 days. All attributes (outside of additional operators) can be accessed with this free time trial interval. Provide Support will not continually harass you in the event that you do not take advantage of the supply, possibly, and charging going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use together with this”no hassle” kind of charging and service that is provided. Not one of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you are on the fence about whether or not to employ a live chat solution on your site, our best suggestion is to provide this app a download, try it out for 30 days, and decide at the end of the free period if you’d like to keep from that point. Does Outlook Have A Chat Feature