Overview Does Proactive Work
Let’s Begin with JivoChat’s home page. As a major fan of green and that’s linked to character, a leaf above their emblem and green background immediately made me feel calm. Well played, JivoChat! Does Proactive Work
Their main slogan is: “Turn your website traffic into paying customers with JivoChat.”
It’s a free tool to help You track and talk to clients visiting your Website, Facebook, Telegram, and Viber — all of that in actual time. To start a journey with this live chat instrument, all I must do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I assume this is what prospective customers like best: discounts!
What I liked about the Signing up process is I could see how many measures are nonetheless left. Following is a quick preview of the last measure, installing your JivoChat code.
After I signed up, I Installed the desktop application and I must say that it is very neat. There is the Inbox part, accessible in the program’s sidebar — there land all the incoming requests from your customers. Then, we have a section Chats, where you can see your current discussions. It looks like this:
When chatting with your Customers you can immediately check their data this handy little feature is put on the correct and it is invaluable when targeting your clients’ needs. What is more, below we have site visitors department, informing us about all of the folks on our website.
Speaking of traffic on Your website — the”invitation to chat” attribute is available only in the Professional Version. It offers you a wide selection of options for pop up invitations.
I like the snippet option Included in the program. It permits you to find out what a user authors to you until he or she sends it. It makes responding to your customers’ queries much faster.
Additionally, when a Visitors write a message, a broker get the little pop up on the perfect bottom, asking if they want to chat, fast reply or dismiss (which, naturally, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It’s forever free and it comprises up to five agents. It provides customizable chat in 20 languages, various programs (including desktop and mobile) and 24”7customer service.
The other plan is a Professional Version: for $10/agent per month if billed yearly. It gives more features. Take a look at the screenshot below:
JivoChat comes at a fair Cost. I guess, the one thing that is missing is that it is not very scalable. You have only two plans: one is very basic and the other one may be insufficient if you are working with enterprises businesses. But, as always, it all depends on your needs. Does Proactive Work
A nice addition that they Provide is that which they call a Callback feature. What it does is that people could leave you their amount and you’ll be able to call them back at your earliest convenience. On their site they are stating:”Chat is convenient for delicately accompanying customers on the website, and immediate callbacks are perfect for actively completing trades”
It also works when nobody Is available on discussion. You may easily get back in touch with your potential leads later.
JivoChats is integrated Using Facebook Messenger, so the client can get your responds right to their Facebook. In regards to you as an agent, Jivo will not make you change between the programs to answer. All messages from social networks look right in the JivoChat desktop or mobile program.
Another of the Additions is the Mobile SDK, which lets you add live chat service to your Android and iOS native programs. If your clients are spending a lot of time browsing through your store on mobile, they will surely find it very convenient.
In case that is not sufficient, They are throwing an API for programmers, which is the entire documentation developers can utilize if they would like to incorporate JivoChat with their own app or CRM solution.
JivoChat don’t have a great deal Of integrations yet but they have been on the market just for 4 decades — and this thing takes time and resources.
They offer basic Integrations for both medium and small businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps evolving and, what’s more, their expansion is ordered by their customers’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and also to keep their clients even more satisfied, they also supply reports that monitor the quality of your customer services.
Concerning the Plan, The whole site looks very nice and I may even say that UX does not lack in that department. There is one thing which confused me though: when I was on the main websiteI clicked on the conversation window three days, before I realized that I want to click just on”Chat with us. We’re online!” prompt. That could have been done simpler. The excellent news is that whenever I needed something, there was always someone on chat!
The conclusion of JivoChat
JivoChat is a good Looking solution that does its job. For companies who’re looking for a basic live chat option, it truly will come for a reasonable price.
But don’t take (just ) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or maybe it is going to be just perfect For you? I believe that they’re really good in what they offer, and I think They’ll be scaling and supplying different programs using a larger range of attributes To satisfy their future clients. Does Proactive Work