Why choose Crisp? Domain Security Policy
In this article I’ll cover our Experience with Crisp, the reason we switched, and how it is possible to make the right choice for your company and startup too. You may know how to compare live talks and that metrics could be significant for you too. Domain Security Policy
How was that selection made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we’ve created a Spreadsheet with numerous live chat vendors, we defined the core attribute and metrics we were searching for.
What did we use before?
We have Used several other live chat before, which somehow shifted their attention from a live conversation to an”all in one business suite”. Their live chat still works, but metrics that are significant for us were removed. We have used those metrics for our monthly reports, and client overviews, growth rates and much more. After we had been in for four weeks those metrics disappeared and were replaced by other metrics. We have got a leaderboard for our team members, which we didn’t use because we are looking for quality service and not quantity and the pricing seems to outperform the advantage. So our choice was clear at the moment: we had to proceed.
We found 14 days background, 30 days History and history (for higher plans this is common), here the price scaling was intriguing. All live chats we tried had that attribute, a few at higher price tags, others together with a badly implemented search feature, and so the history wasn’t accessible. Together with Crisp, the boundless history is currently available with their first paid program, and it not only ships with a reasonable price tag, but also their search works exceptionally well.
How many connections do we need?
We tried to answer that Question with another question”how many customers will chat with us” – and that was incorrect – we made that mistake already once. We can not restrict on the contacts we create because we really want to earn contact with all of them. Endless contacts was what we were searching for (in an affordable price label ). What we discovered were chats with 100 active contacts for $0/month which was quite pleasant, we climbed that up a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by usage – which is huge! They believe the same way we do at Storyblok, we do not want to limit the consumer to the usage of the system (eg. Content entrances or contacts), we would like to scale because their team scales. So at Crisp you select a plan and you may scale the amounts from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on the exact same website for more than 30 seconds”. Those triggers are a good method to help your audience with queries they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This component is available in all options we analyzed and mainly available in the very first paid plan.
Possibility to send campaign messages
From time to time we send emails Utilizing our live chat. We think that it’s a good way to retarget our viewers because we ought to have the ability to send relevant content according to some metrics those live talks provide. In all honesty, we are not sending many emails, because we hate spam on our side. Therefore we want to send certain mails to particular target groups and : we really like the execution in the Crisp customer. It is simple and satisfied our needs at a sensible price tag.
Number of agents
The broker seats is kinda Interesting, it is something that you can control. You could choose 1 account for the whole team (which can be cheap with most solutions), or you might go for one seat for each team member. Since we like to have this personal approach to our customers the idea of using one account for the entire group was dropped instantly. We have started to compare the first paid plan against most of the high tier programs to observe the way the cost scales again. The highest prices we found were approximately ~$155/m per seat where the range was somewhere from $15/m to that. We had a look at Crisp again and found that their greatest bundle has unlimited agents chairs included. Also, their free plan permitted 2 representatives, which was excellent for analyzing. Domain Security Policy
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main stations. We don’t really utilize integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and added the majority of our tools already – so we focused on how they operate and perform with Slack. We analyzed some of these and most are actually working very well. We found one which has enormous delays when messaging from and to Slack which was a no-go for us. We reported that difficulty to these, but we don’t know whether they changed it since we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the whole setup was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to customer service, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp offers a single station to answer to your users using a simple team inbox where you can manage all of your user queries.”
From our experience, Crisp really Ships with the attention on that chat experience for your customers. That is exactly what we were searching for as we evaluated other alternatives.
This one is tricky. If you browse The past few points you noticed that we contrasted the lower tier plans and attribute together with the maximum tier plans, some are economical at the beginning and be costly as you use them. After using Crisp for six months now, and switched from a competition because of the pricey”end” and those attribute we didn’t need but might need to cover. We are pleased to say we think we have the very best fit for us, perhaps it will fit as well for you. We found that the listing of 8 facets above is all you need to find your own best match.
We made contact with incredible Fantastic people (thank You!) And companies all around the world. We might have had exactly the same experience with other live chats too, but the price combined with the feature set Crisp does provide, we would and do recommend it to all clients that are searching for a live chat . We’ve upgraded to the Crisp endless plan some time ago, and are thankful that we made that decision. If you’ve got a question or wish to tell us about your experience with Crisp along with other live chats, feel free to drop us a comment below or send a conversation or talk to us with Crisp! Domain Security Policy