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Let Us start with JivoChat’s home page. As a major fan of green and that’s connected to character, a foliage over their emblem and green background immediately made me feel calm. Well playedJivoChat! Download Aap
Their main slogan is: “Turn your website traffic into paying customers with JivoChat.”
It’s a free tool to help You monitor and talk to customers visiting your Website, Facebook, Telegram, and Viber — most of that in actual time. To start a journey on this live chat tool, all I must do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what prospective clients like best: reductions!
What I liked about the Signing up procedure is I could see how many measures are nonetheless left. Here’s a quick preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it’s very neat. There’s the Inbox section, available in the app’s sidebar — there land all the incoming requests from the customers. Then, we’ve got a segment invisibly, where you are able to see your existing conversations. It looks like this:
When chatting with your Customers you can quickly check their information this convenient little feature is placed on the correct and it is invaluable when targeting your clients’ needs. What is more, below we have website visitors section, informing us about each the folks on our website.
Speaking of traffic Your site — the”invitation to talk” feature is available only in the Professional Version. It offers you a vast selection of options for pop up invitations.
I like the snippet option Included in the program. It permits you to find out what a user writers to you until he or she sends it. It makes responding to your customers’ queries much quicker.
Additionally, when a Visitors write a message, an agent get the small pop up on the perfect bottom, asking if they wish to chat, fast answer or dismiss (that, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s forever free and it includes up to 5 agents. It provides customizable chat in 20 languages, various programs (including desktop and mobile) and 24”7client service.
Another plan is a Professional Version: for $10/agent per month if billed yearly. It offers more features. Have a look at the screenshot below:
JivoChat comes in a fair Cost. I guess, the one thing that is missing is that it’s not very scalable. You’ve only two plans: one is quite basic and another one may be insufficient if you are working with partnerships businesses. However, as always, it all depends on what you require. Download Aap
A Wonderful addition that they Provide is what they call a Callback feature. What it really does is that people could leave you their amount and you’ll be able to call them back at your earliest convenience. On their site they are saying:”Chat is suitable for delicately accompanying customers on the website, and immediate callbacks are perfect for actively completing trades”
It also works when nobody Is available on chat. You can easily get back in touch with your possible leads afterwards.
JivoChats is integrated Using Facebook Messenger, so the customer can receive your responds right for their Facebook. When it comes to you as a broker, Jivo will not make you switch between the apps to reply. All messages from social networks look directly in the JivoChat desktop and/or mobile program.
Another of their Additions is the Mobile SDK, which lets you add live chat service to your Android and iOS native programs. If your customers are spending a great deal of time browsing through your shop on mobile, they will surely find it rather convenient.
If that is not sufficient, They’re throwing an API for developers, which is the whole documentation developers can utilize if they would like to incorporate JivoChat with their own program or CRM solution.
JivoChat do not have a lot Of integrations however but they’ve been on the market only for 4 years — and this thing takes time and resources.
They offer basic Integrations for both small and medium companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Incorporated with Shopify, which is a great news for all e-commerce businesses. It only proves JivoChat keeps growing and, what’s more, their expansion is dictated by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their customers even more fulfilled, they also supply reports that track the quality of your customer services.
In terms of the design, The whole website looks really nice and that I may even say that UX doesn’t lack in that department. There is one thing which confused me when I had been on the main site , I clicked on the chat window three days, before I realized I want to click just on”Chat with us. We’re online!” prompt. That could have been done smoother. The great news is that whenever I needed something, there was always somebody online chat!
The conclusion of JivoChat
JivoChat is a great Looking alternative that does its job. For businesses who’re searching for a standard live chat option, it actually does come for a fair price.
But do not take (only) my Word for it! Do a little research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or maybe it is going to be just perfect For you? I believe that they’re Excellent in what they offer, and I think They will be scaling and providing different programs using a wider range of attributes To meet their future clients. Download Aap