Intro Download Chatting
Provide Support is a Live Chat Service which may be implemented on sites and operated remotely as a third party customer. There are lots of customizable facets of the tool, and having live chat which can be found on your site is a process that may be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we are pleased to review and divide down the varied elements of Live Chat by ProvideSupport.com. Download Chatting
The Live chat program is a great deal more involved than your average client. You will be able to observe every one of the visitors that are on your site at any given time, in addition to their own IP address, their own referral source, their local time, operating system and much more. Though some of the info will be much more beneficial than the rest, it will help to keep you (or your designated chat operators) as educated on your visitors as possible if they are needing any help. They offer 10 days free trial, no credit card required.
Once you install an account, You are brought to a website that looks somewhat old fashioned. It seems like it’s packed with ads, but it is just a site version of ProvideSupport. If you won’t let that disturb you too much, you can read the upcoming steps that you ought to take, such as customizing your chat messenger window, then add chat buttons for your mails, produce a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your own greeting message and company’s logo. It is also possible to add your operator’s picture so the chat looks more personal. The live chat button on the site can be chosen from an existing gallery, or you can upload your own picture. The chat messenger can be customized with color schemes and styles that fit your website’s most important theme.
If You Would like to match your own Website’s style, you can personalize the chat messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature permits you to look at your customer’s IP address, server name, referrer address, pages visited etc.. It is also possible to find a world map and a spot where a person writes to you.
Transfer chats between agents
Provide Support provides She ability to move ongoing discussions involving agents. The other representative can follow-up the situation and answer within minutes. It’s useful when an agent does not have the knowledge to address the instance. Due to transferring chats there’s no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a proposal list. If you are on the fly you spell something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you can choose the right word. Download Chatting
Provide Support Disadvantages
I’m not a avid fan of The appearance of Provide Support port. I miss that the personalization when it concerns the whole site. The image on the home page is a Stock picture which provides you the belief that everything there doesn’t have any personality as well. The movie tutorial I saw felt automated, like it wasn’t the real person talking.
I like brands with personalities. While the lack of character might not have any effect on customer service on your site, it certainly discourages individuals like me by using this program.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They allow four Kinds of Payments, each month every 2 weeks, every six months and annually. Paying annually is the best option or each the plans. They offer 3 plans — small business with 1 operator, company plans with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can check out the PDF file in which they given prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real time visitor information gives you an insight into what customers are looking for. You have tons of customization options that you can use in your conversation.
If you’re not bothered by A tiny old expression of the application, you may discover there what you want to provide customer support to your clients.
Free Trial Period
Live Chat From Provide Support could be tried without any price for 30 days. All attributes (outside of further operators) can be retrieved with this free time trial period. Provide Support will not continually harass you in the event that you do not take advantage of their offer, either, and billing going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use together with this”no hassle” kind of charging and support that’s provided. Not one of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you are on the fence about whether or not to employ a live chat option on your site, our best suggestion is to provide this app a download, try it out for 30 days, and choose in the end of the free period if you’d like to continue from that point. Download Chatting