Summary Download I Chat
Let Us Begin with JivoChat’s home page. As a major fan of green and all that’s linked to nature, a foliage over their logo and green backdrop immediately made me feel calm. Well playedJivoChat! Download I Chat
Their main slogan is: “Turn your site traffic into paying clients with JivoChat.”
It’s a free tool to help You track and speak with clients visiting your site, Facebook, Telegram, and Viber — all that in real time. To begin a journey with this live chat instrument, all I must do is to click on the sign up free button.
I had been asked about my Email, password and a Promo code. I didn’t have any, but I presume this is what prospective clients like best: discounts!
What I liked about the Signing up process is that I could see how many steps are still left. Following is a quick preview of the previous measure, installing your JivoChat code.
After I signed up, I Installed the desktop application and I have to say that it is very neat. There’s the Inbox part, available from the program’s sidebar — there land all of the incoming requests from your customers. Then, we’ve got a section Chats, where you are able to view your current discussions. It looks like this:
When conversing with your Clients you can immediately check their data — this convenient little feature is put on the right and it is useful when targeting your customers’ needs. What is more, below we have site visitors section, informing us about each the folks on our website.
Speaking of visitors Your site — the”invitation to chat” attribute is available only in the Professional Version. It offers you a vast selection of options for pop up invitations.
I like the snippet option Included in the application. It allows you to find out exactly what a user authors to you before he or she sends it. It makes responding to your clients’ queries much quicker.
Additionally, when a Visitors write a message, an agent get the small pop up on the right underside, asking if they want to chat, quick answer or ignore (that, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It is forever free and it comprises up to five agents. It provides customizable conversation in 20 languages, different apps (including mobile and desktop ) and 24”7client support.
The other plan is a Professional Version: for $10/agent a month if billed annually. It gives more features. Have a look at the screenshot below:
JivoChat comes at a fair Cost. I guess, the only thing that’s missing is that it is not very scalable. You’ve only two plans: one is quite basic and the other one might be insufficient if you are working with partnerships businesses. But, as always, it all depends on what you require. Download I Chat
A nice addition that they Provide is what they call a Callback attribute. What it really does is that people could leave you their number and you can call them back at your earliest convenience. On their website they’re saying:”Chat is suitable for delicately accompanying clients on the site, and immediate callbacks are ideal for actively completing trades”
It also works when nobody Is available online chat. You may easily get back in contact with your possible leads later.
JivoChats is incorporated With Facebook Messenger, which means the client can receive your responds right to their Facebook. When it comes to you as an agent, Jivo won’t force you to change between the programs to answer. All messages out of social networks look directly in the JivoChat desktop or mobile app.
Another of the Additions is your Mobile SDK, which allows you to add live chat service to your own Android and iOS native programs. If your customers are spending a lot of time searching through your shop on mobile, they will surely find it rather convenient.
If that’s not sufficient, They are throwing an API for programmers, that’s the entire documentation developers can utilize if they would like to incorporate JivoChat using their own program or CRM solution.
JivoChat do not have a lot Of integrations however but they’ve been on the market only for 4 years — and this matter takes resources and time.
They offer basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Integrated with Shopify, which is a great news for all e-commerce companies. It merely proves JivoChat keeps growing and, what’s more, their growth is dictated by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and also to keep their customers even more satisfied, they also offer reports that track the level of your customer services.
In terms of the design, The whole website looks really nice and that I can also say that UX does not lack in that section. There’s 1 thing that confused me though: when I had been on the primary site I clicked on the chat window three times, before I understood I want to click just on”Chat with us. We are online!” prompt. That could have been done simpler. The great news is that if I wanted something, there was always somebody on chat!
The wrap-up of JivoChat
JivoChat is a good Looking alternative that does its job. For companies who are searching for a basic live chat option, it truly does come for a fair price.
But don’t take (only) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market to get a larger solution or perhaps it’ll be just perfect For you? I think that they’re really good in what they offer, and I believe They will be scaling and providing other plans with a larger range of features To meet their future customers. Download I Chat