Introduction Download I Chat
Provide Support is a Live Chat Service which may be implemented on websites and operated as a third party client. There are lots of customizable aspects of this tool, and having live chat available on your own site is a procedure that can be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Download I Chat
The Live chat app is much more involved than your normal customer. You’ll have the ability to observe each of those visitors which are on your site at any given time, in addition to their own IP address, their own referral origin, their local time, operating system and much more. While some of the info will be a whole lot more beneficial than the rest, it will help to keep you (or your designated chat operators) as educated on your customers as possible should they be in need of any assistance. They provide 10 days free trial, no credit card required.
After you set up an account, You are brought to a website that looks somewhat old fashioned. It looks like it’s full of ads, but it’s only a website version of ProvideSupport. If you won’t let that disturb you too much, you may read the next steps which you should take, such as customizing your conversation messenger window, then add chat buttons to your emails, create a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your greeting message along with company’s logo. It is also possible to add your operator’s image so the chat looks more private. The live chat button on the site can be either chosen from an existing gallery, or you may upload your own image. The chat messenger could be customized with colour schemes and styles that match your website’s main theme.
If you want to match your own Site’s style, you can customize the chat messenger with offered styles and colour schemes.
Real-time visitor tracking
The real time visitor Feature permits you to look at your visitor’s IP address, server name, referrer address, pages visited etc.. It is also possible to find a world map and a spot where a person writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to transfer ongoing discussions between agents. Another agent can follow-up the case and reply within seconds. It is helpful when an agent does not have the knowledge to solve the instance. Due to transferring talks there is no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you spell something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you can pick the right word. Download I Chat
Provide Support Disadvantages
I’m not an avid fan of The look of Provide Support interface. I overlook the personalization when it comes to the whole site. The image on the main page is a Stock image which gives you the belief that everything there doesn’t have any character too. The video tutorial I watched felt automatic, like it wasn’t the real person speaking.
I like brands with personalities. While the lack of personality might have no impact on customer service on your website, it certainly discourages people like me from using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They let four Kinds of Payments, each month every 2 weeks, every six months and annually. Paying annually is your ideal option or each of the plans. They provide 3 plans — small business with 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you are interested in more operators, then you can take a look at the PDF document where they given costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real-time visitor information provides you an insight in what customers are looking for. You’ve got tons of customization options that you can use in your chat.
If you are not bothered by A little old expression of the program, you might find there what you need to provide customer support to your customers.
Free Trial Period
Live Chat From Provide Support can be tried without any cost for 30 days. All features (out of additional operators) can be retrieved with this free time trial period. Provide Support will not continually harass you in the event that you don’t take advantage of their offer, either, and billing going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use together with this”no hassle” kind of billing and support that’s provided. Not one of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you’re on the fence about whether or not to implement a live chat option on your website, our best suggestion would be to provide this app a download, check it out for 30 days, and decide at the end of the free period if you’d like to continue from that point. Download I Chat