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Let’s Begin with JivoChat’s home page. As a major fan of green and all that’s linked to nature, a leaf above their emblem and green background immediately made me feel calm. Well played, JivoChat! Download Viber Please
Their main slogan is: “Turn your site visitors into paying clients with JivoChat.”
It is a free tool to help You track and talk to clients visiting your site, Facebook, Telegram, and Viber — all that in actual time. To start a journey with this live chat instrument, all I must do is to click on the sign up free button.
I had been asked about my Email, password and a Promo code. I didn’t have any, but I presume this is what potential clients like best: discounts!
What I liked about the Signing up procedure is that I could see just how many steps are nonetheless left. Following is a fast preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop application and I have to say that it is very neat. There is the Inbox section, accessible from the program’s sidebar — there land each of the incoming requests from the clients. Then, we’ve got a section Chats, where you can see your current conversations. It looks like this:
When conversing with your Clients you can quickly check their data this convenient little feature is placed on the right and it’s useful when targeting your customers’ needs. What is more, below we have website visitors department, informing us about each the folks on our site.
Speaking of traffic Your website — the”invitation to chat” attribute is available only in the Professional Version. It supplies you with a wide selection of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It permits you to see exactly what a user authors to you before he or she sends it. It creates responding to your customers’ queries much faster.
Additionally, when a Visitors compose a message, an agent get the little pop up on the perfect underside, asking if they wish to chat, fast answer or dismiss (that, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s forever free and it comprises up to 5 agents. It offers customizable conversation in 20 languages, different apps (including mobile and desktop ) and 24”7client service.
Another plan is a Professional Version: for $10/agent a month if billed annually. It offers much more features. Take a look at the screenshot below:
JivoChat comes at a fair Price. I guess, the one thing that’s missing is that it is not very scalable. You’ve only two strategies: one is very basic and another one may be insufficient if you are working with partnerships businesses. But, as always, it all depends on what you require. Download Viber Please
A nice addition that they Offer is what they call a Callback attribute. What it does is that people could leave you their number and you can call them back at your earliest convenience. On their site they’re stating:”Chat is suitable for delicately accompanying customers on the site, and immediate callbacks are ideal for actively completing transactions.”
Additionally, it works when nobody Is available online discussion. You may easily get back in touch with your possible leads later.
JivoChats is integrated Using Facebook Messenger, which means the client can get your responds right to their Facebook. In regards to you as a broker, Jivo won’t make you change between the apps to answer. All messages out of social networks appear directly in the JivoChat desktop or cellular program.
Another of the Additions is the Mobile SDK, which lets you add live chat service to your Android and iOS native programs. If your clients are spending a lot of time browsing through your shop on cellular, they will definitely find it rather convenient.
If that’s not sufficient, They are throwing an API for programmers, which is the entire documentation developers can use if they would like to incorporate JivoChat with their own program or CRM solution.
JivoChat do not have a great deal Of integrations yet but they have been on the market just for 4 years — and this thing takes resources and time.
They provide basic Integrations for both medium and small companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps evolving and, what’s more, their expansion is dictated by their customers’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their clients even more satisfied, they also supply reports which track the quality of your customer service.
Concerning the design, The whole website looks really nice and that I can even say that UX does not lack in that department. There is one thing which confused me when I was on the main websiteI clicked on the conversation window three days, until I understood I need to click just on”Chat with us. We are online!” prompt. That might have been done simpler. The excellent news is that whenever I needed something, there was always somebody on discussion!
The conclusion of JivoChat
JivoChat is a good Looking alternative that does its job. For businesses who’re looking for a standard live chat option, it actually will come for a reasonable price.
But don’t take (just ) my Word for this! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market to get a larger solution or perhaps it is going to be just perfect For you? I believe that they are really good in what they offer, and I believe They’ll be scaling and providing other plans with a wider range of attributes To meet their future customers. Download Viber Please