Overview Drupal 7 Chat
Provide Support is a Live Chat Service which can be implemented on sites and operated as a third party customer. There are lots of customizable aspects of this particular tool, and having live chat which can be found on your site is a procedure which can be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re happy to review and break down the varied elements of Live Chat by ProvideSupport.com. Drupal 7 Chat
The Live chat app is much more involved than your average customer. You’ll be able to see each of the visitors which are on your website at any given time, as well as their own IP address, their referral origin, their local time, working system and much more. Though some of the info will be a whole lot more valuable than the remainder, it is going to help to keep you (or your designated chat operators) as informed on your customers as possible if they are needing any assistance. They provide 10 days free trial, no credit card needed.
Once you set up an account, You’re attracted to a website which seems a little old fashioned. It looks like it’s full of ads, except it’s just a site edition of ProvideSupport. If you won’t let this bother you too much, you can read the next steps which you should take, like customizing your conversation messenger window, add chat buttons to your mails, create a set of predefined answers and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your own greeting message along with company’s emblem. It is also possible to add your operator’s picture so the chat looks more private. The live chat button on the site can be either chosen from an present gallery, or you may upload your own image. The chat messenger could be customized with colour schemes and styles that fit your site’s main theme.
If you want to match your own Website’s style, you are able to customize the conversation messenger with offered styles and color schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to look at your customer’s IP address, server name, referrer address, pages visited etc.. It is also possible to find a world map and a spot from which a user writes to you.
Transfer chats between customer service reps
Provide Support offers She capability to move ongoing chats between representatives. Another representative can follow the situation and reply within seconds. It’s helpful when an agent does not have the knowledge to address the case. Thanks to transferring talks there is no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you describe something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the best word. Drupal 7 Chat
Provide Support Drawbacks
I’m not an avid fan of The look of Provide Support interface. I overlook that the personalization when it concerns the whole site. The image on the home page is a Stock image which provides you the impression that everything there doesn’t have any character too. The video tutorial I watched felt automated, like it was not the real person speaking.
I like brands with personalities. While the dearth of personality might not have any effect on customer service on your website, it certainly discourages individuals like me by using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They allow four types of Payments, each month every 2 weeks, every six months and annually. Paying annually is your best alternative or all of the plans. They offer 3 plans — small business using 1 operator, Corporate plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can take a look at the PDF file where they specified prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real time visitor information gives you an insight into what clients are looking for. You have tons of customization options that you may use in your conversation.
If you’re not bothered by A tiny old look of the application, you may find there what you want to provide customer service to your clients.
Free Trial Opportunity
Live Chat From Provide Support could be attempted without any price for 30 days. All features (out of additional operators) could be accessed with this absolutely free time trial period. Provide Support won’t always harass you if you do not take advantage of their offer, possibly, and billing going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use in conjunction with the”no hassle” kind of charging and service that’s provided. Not one of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you’re on the fence about whether or not to employ a live chat option on your website, our very best suggestion would be to give this app a download, check it out for 30 days, and decide at the end of the free period whether you’d like to keep from there. Drupal 7 Chat