Intro Drupal 7 Live Chat Module
Provide Support is a Live Chat Service which can be implemented on websites and operated remotely as a third party customer. There are lots of customizable facets of the particular tool, and using live chat available on your own site is a process that may be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we’re happy to review and break down the diverse elements of Live Chat by ProvideSupport.com. Drupal 7 Live Chat Module
The Live chat app is much more involved than your average customer. You’ll be able to observe each of those visitors that are on your site at any particular time, as well as their own IP address, their referral origin, their regional time, working system and a whole lot more. Though some of this information will be a whole lot more valuable than the rest, it is going to help keep you (or your designated chat operators) as informed on your customers as possible if they are needing any help. They provide 10 days free trial, no credit card needed.
After you set up an account, You are attracted to a site that looks a little old fashioned. It seems like it’s packed with ads, but it’s just a website version of ProvideSupport. If you wont let this disturb you too much, you can read the next steps which you should take, such as customizing your chat messenger window, add chat buttons for your mails, create a set of predefined replies and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your greeting message and company’s emblem. It is also possible to add your operator’s image so the chat looks more private. The live chat button on the site can be either chosen from an existing gallery, or you may upload your own picture. The chat messenger can be customized with color schemes and styles that fit your website’s most important theme.
If You Would like to match your Site’s style, you can customize the chat messenger with offered fashions and color schemes.
Real-time visitor tracking
The real time visitor Feature permits you to view your customer’s IP address, server name, referrer address, pages visited etc.. You can also find a world map and a spot from which a user writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to move ongoing discussions between representatives. The other agent can follow the case and reply within seconds. It’s useful when an agent doesn’t possess the knowledge to solve the instance. Thanks to transferring talks there’s no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a proposal list. If you’re on the fly you spell something incorrectly in a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to pick the right word. Drupal 7 Live Chat Module
Provide Support Drawbacks
I am not a avid fan of The look of Provide Support port. I miss the personalization when it concerns the whole site. The image on the main page is a Stock picture which gives you the impression that everything there doesn’t have any personality as well. The video tutorial I watched felt automatic, like it was not the real person speaking.
I like brands with personalities. While the dearth of character here might not have any effect on customer service on your website, it definitely discourages people like me by using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They allow four types of Payments, each month every 2 weeks, every six months and annually. Paying annually is the ideal option or all of the plans. They offer 3 plans — small company using 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can check out the PDF document where they given costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real-time visitor information provides you an insight in what clients are looking for. You’ve got a lot of customization options that you may use in your chat.
If you are not bothered by A little old expression of the application, you may discover there what you need to provide customer service to your customers.
Free Trial Option
Live Chat From Provide Support could be tried with no price for 30 days. All features (out of additional operators) could be retrieved with this free time trial period. Provide Support will not continually harass you in the event that you do not take advantage of the offer, possibly, and billing going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use together with this”no hassle” form of charging and service that is provided. Not one of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you are on the fence about whether or not to implement a live chat solution on your site, our very best suggestion would be to give this app a download, check it out for 30 days, and choose at the end of the free period if you would like to keep from there. Drupal 7 Live Chat Module