Introduction Drupal 8 Live Chat
Let Us Begin with JivoChat’s home page. As a big fan of green and that’s linked to character, a foliage over their logo and green background immediately made me feel calm. Well played, JivoChat! Drupal 8 Live Chat
Their main slogan is: “Turn your site traffic into paying clients with JivoChat.”
It is a free tool to help You track and talk to clients visiting your site, Facebook, Telegram, and Viber — all that in actual time. To begin a journey on this live chat instrument, all I must do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I presume this is what prospective clients like best: discounts!
What I enjoyed about the Signing up process is I could see how many steps are still left. Here’s a fast preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it’s quite neat. There’s the Inbox part, accessible from the app’s sidebar — there land each the incoming requests from your customers. Then, we’ve got a segment invisibly, where you are able to view your current conversations. It looks like this:
When conversing with your Clients you can quickly check their information this handy little feature is put on the correct and it is invaluable when targeting your customers’ needs. What is more, below we have website visitors department, informing us about each the people on our website.
Speaking of traffic on Your site — the”invitation to chat” feature is available only in the Professional Version. It offers you a wide selection of alternatives for pop up invitations.
I like the snippet option Included in the program. It permits you to find out exactly what a user writers to you until he or she sends it. It creates responding to your clients’ queries much faster.
Additionally, when a Visitors write a message, a broker get the little pop up on the right bottom, asking if they wish to chat, fast reply or dismiss (which, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It’s permanently free and it includes up to five agents. It offers customizable chat in 20 languages, different programs (including mobile and desktop ) and 24”7customer service.
The other strategy is a Professional Version: for $10/agent a month if billed yearly. It gives more features. Have a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the one thing that is missing is that it is not very scalable. You’ve just two strategies: one is very basic and the other one might not be enough if you are working with enterprises businesses. But, as always, it all depends on what you require. Drupal 8 Live Chat
A Wonderful addition that they Offer is what they call a Callback attribute. What it does is that people could leave you their number and you can call them back at your first convenience. On their website they’re stating:”Chat is suitable for delicately accompanying clients on the site, and immediate callbacks are perfect for actively completing transactions.”
It also works when nobody Is available online chat. You can easily get back in contact with your possible leads later.
JivoChats is incorporated Using Facebook Messenger, so the customer can receive your responds right to their Facebook. In regards to you as a broker, Jivo won’t make you change between the programs to reply. All messages out of social networks look directly in the JivoChat desktop and/or cellular app.
Another of the Additions is your Mobile SDK, which lets you add live chat support to your Android and iOS native apps. If your clients are spending a lot of time searching through your shop on mobile, they will surely find it rather convenient.
In case that’s not sufficient, They’re throwing an API for programmers, which is the whole documentation developers can utilize if they would like to incorporate JivoChat with their own app or CRM solution.
JivoChat don’t have a lot Of integrations however but they’ve been on the industry just for 4 decades — and this thing takes resources and time.
They provide basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps evolving and, what’s more, their growth is ordered by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and to keep their customers even more fulfilled, they also supply reports that track the quality of your customer service.
Concerning the design, The entire site looks very nice and that I may also say that UX does not lack in that department. There’s one thing that confused me when I was on the main websiteI clicked on the conversation window three days, until I realized I want to click exactly on”Chat with us. We are online!” prompt. That might have been done smoother. The excellent news is that if I wanted something, there was always somebody online discussion!
The verdict of JivoChat
JivoChat is a good Looking solution that does its own job. For businesses who’re searching for a standard live chat solution, it truly does come for a reasonable price.
But don’t take (only) my Word for this! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market to get a larger solution or perhaps it is going to be just perfect For you? I believe that they are Excellent in what they offer, and I believe They will be scaling and supplying other programs using a wider range of attributes To satisfy their future customers. Drupal 8 Live Chat