Intro Drupal Chat Module
Provide Support is a Live Chat Service which can be implemented on sites and operated as a third party customer. There are many customizable aspects of the particular tool, and using live chat available on your own website is a process that can be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to review and break down the diverse elements of Live Chat by ProvideSupport.com. Drupal Chat Module
The Live chat program itself is much more involved than your normal customer. You’ll have the ability to see each of those visitors that are on your site at any particular time, in addition to their IP address, their referral source, their local time, working system and much more. While some of this information will be much more beneficial than the rest, it is going to help to keep you (or your designated chat operators) as educated on your visitors as possible if they are in need of any help. They provide 10 days free trial, no credit card needed.
Once you install an account, You’re brought to a site which looks a little old fashioned. It looks like it is full of ads, except it’s only a site version of ProvideSupport. If you won’t let this bother you too much, you may read the upcoming steps that you should take, such as customizing your chat messenger window, add chat buttons for your mails, create a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your greeting message along with company’s emblem. You can also put in your operator’s image so the chat appears more personal. The live chat button on the site can be chosen from an existing gallery, or you can upload your own picture. The chat messenger can be customized with colour schemes and styles that fit your site’s main theme.
If You Would like to match your own Website’s style, you can personalize the chat messenger with offered fashions and color schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to look at your visitor’s IP address, host name, referrer address, pages visited etc.. It is also possible to see a world map and a spot where a person writes to you.
Transfer chats between agents
Provide Support offers She capability to move ongoing chats involving representatives. The other agent can follow the situation and reply within seconds. It’s helpful when an agent doesn’t possess the knowledge to address the case. Due to transferring chats there is no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a suggestion list. If you are on the fly you describe something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can choose the right word. Drupal Chat Module
Provide Support Cons
I’m not an avid fan of The appearance of Provide Support interface. I overlook that the personalization when it comes to the whole site. The picture on the main page is a Stock image which gives you the belief that everything there does not have any personality too. The movie tutorial I watched felt automatic, like it wasn’t the actual person speaking.
I like brands with personalities. While the lack of character here might have no impact on customer support on your site, it definitely discourages individuals like me from using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They allow four types of Payments, each month every two months, every six months and yearly. Paying annually is the best alternative or each of the plans. They provide 3 plans — little company with 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you are interested in more operators, then you can take a look at the PDF file in which they given costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real-time visitor info gives you an insight in what clients are searching for. You have tons of customization options that you may use in your chat.
If you are not bothered by A little old expression of the program, you may discover there what you want to give customer support to your customers.
Free Trial Opportunity
Live Chat From Provide Support could be tried with no cost for 30 days. All attributes (outside of additional operators) could be accessed with this absolutely free time trial period. Provide Support will not always harass you if you do not take advantage of the supply, either, and billing going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use in conjunction with this”no hassle” form of billing and support that is provided. None of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you are on the fence about whether or not to implement a live chat solution on your site, our very best suggestion is to give this app a download, try it out for 30 days, and choose in the end of the free period whether you would like to keep from that point. Drupal Chat Module