Summary Drupal Facebook Integration
Let Us start with JivoChat’s home page. As a major fan of green and all that’s linked to character, a leaf above their emblem and green backdrop instantly made me feel calm. Well playedJivoChat! Drupal Facebook Integration
Their main slogan is: “Turn your website traffic into paying customers with JivoChat.”
It’s a free tool to help You track and speak with customers visiting your site, Facebook, Telegram, and Viber — most that in real time. To begin a journey with this live chat tool, all I must do is to click on the sign up free button.
I had been asked about my Email, password and a Promo code. I didn’t have some, but I presume this is what prospective clients like best: discounts!
What I enjoyed about the Signing up process is I could see how many steps are nonetheless left. Following is a fast preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I must say that it’s very neat. There’s the Inbox part, available in the app’s sidebar — there territory each the incoming requests from your clients. Then, we have a segment invisibly, where you are able to see your current conversations. It looks like this:
When conversing with your Customers you can quickly check their data — this convenient little attribute is placed on the right and it is useful when targeting your customers’ needs. What’s more, below we’ve site visitors department, informing us about all of the folks on our site.
Speaking of visitors Your site — the”invitation to chat” feature is available only in the Professional Version. It offers you a vast selection of alternatives for pop up invitations.
I like the snippet option Included in the application. It allows you to see exactly what a user authors to you until he or she sends it. It creates responding to your customers’ queries much faster.
Also, when a Visitors write a message, an agent get the small pop up on the right underside, asking if they wish to chat, fast reply or ignore (that, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It’s forever free and it comprises up to 5 agents. It offers customizable conversation in 20 languages, different programs (including desktop and mobile) and 24”7client support.
The other plan is a Professional Version: for $10/agent a month if billed annually. It offers more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I figure, the one thing that is missing is that it’s not very scalable. You have just two plans: one is quite basic and the other one may not be enough if you’re working with enterprises businesses. But, as always, it all depends on your needs. Drupal Facebook Integration
A nice addition that they Provide is what they call a Callback feature. What it really does is that people could leave you their amount and you can call them back at your earliest convenience. On their site they’re saying:”Chat is suitable for delicately accompanying clients on the website, and immediate callbacks are perfect for actively completing transactions.”
It also works when nobody Is available online chat. You may easily get back in contact with your potential leads later.
JivoChats is integrated Using Facebook Messenger, so the customer can get your responds right for their Facebook. In regards to you as an agent, Jivo won’t make you change between the programs to reply. All messages out of social networks look right in the JivoChat desktop and/or cellular app.
Another of their Additions is your Mobile SDK, which lets you add live chat service to your own Android and iOS native apps. If your clients are spending a great deal of time browsing through your store on mobile, they will surely find it very convenient.
In case that’s not enough, They are throwing an API for programmers, that’s the whole documentation programmers can use if they would like to integrate JivoChat using their own app or CRM solution.
JivoChat do not have a great deal Of integrations however but they’ve been on the market only for 4 decades — and this thing takes resources and time.
They provide basic Integrations for both medium and small businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Incorporated with Shopify, which is a fantastic news for all e-commerce companies. It only proves JivoChat keeps evolving and, more importantly, their expansion is dictated by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and also to keep their customers even more fulfilled, they also offer reports which monitor the quality of your customer service.
In terms of the Plan, The entire website looks really nice and I may even say that UX does not lack in that section. There is one thing that confused me when I was on the main site I clicked on the conversation window three days, until I realized I need to click exactly on”Chat with us. We’re online!” prompt. That could have been done simpler. The great news is that if I wanted something, there was always someone on discussion!
The wrap-up of JivoChat
JivoChat is a good Looking solution that does its job. For companies who’re searching for a standard live chat option, it truly will come for a reasonable price.
But do not take (just ) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a larger solution or maybe it’ll be just perfect For you? I think that they’re Excellent in what they provide, and I believe They’ll be scaling and providing other programs using a wider range of features To satisfy their future clients. Drupal Facebook Integration