Introduction Drupal Live Chat Module
Let’s start with JivoChat’s home page. As a big fan of green and that’s connected to character, a leaf above their logo and green backdrop instantly made me feel calm. Well playedJivoChat! Drupal Live Chat Module
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It is a free tool to help You track and talk to customers visiting your Website, Facebook, Telegram, and Viber — most of that in actual time. To start a journey on this live chat tool, all I must do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what prospective clients like best: discounts!
What I enjoyed about the Signing up procedure is that I could see how many measures are still left. Here’s a quick preview of the last measure, installing your JivoChat code.
After I signed up, I Installed the desktop program and I must say that it is quite neat. There is the Inbox part, available from the app’s sidebar — there territory all of the incoming requests from the customers. Then, we’ve got a segment invisibly, where you are able to see your current discussions. It looks like this:
When conversing with your Customers you can immediately check their information — this convenient little feature is put on the correct and it is invaluable when targeting your clients’ needs. What’s more, below we’ve website visitors section, telling us about all of the people on our website.
Speaking of visitors on Your site — the”invitation to chat” feature is available only in the Professional Version. It offers you a wide selection of alternatives for pop up invitations.
I like the snippet alternative Included in the program. It allows you to see exactly what a user authors to you before he or she sends it. It makes responding to your customers’ queries much faster.
Also, when a Visitors compose a message, a broker get the small pop up on the right underside, asking if they want to chat, quick answer or dismiss (which, of course, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s forever free and it comprises up to five agents. It provides customizable conversation in 20 languages, various apps (including mobile and desktop ) and 24”7client support.
Another strategy is a Professional Version: for $10/agent per month if billed annually. It gives much more features. Have a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the one thing that’s missing is that it is not very scalable. You have just two plans: one is very basic and another one might not be enough if you’re working with enterprises businesses. However, as always, it all depends on your needs. Drupal Live Chat Module
A Wonderful addition that they Offer is what they call a Callback attribute. What it really does is that visitors can leave you their amount and you can call them back at your earliest convenience. On their site they’re stating:”Chat is suitable for delicately accompanying clients on the website, and immediate callbacks are ideal for actively completing transactions.”
It also works when nobody Is available online chat. You may easily get back in touch with your potential leads later.
JivoChats is incorporated Using Facebook Messenger, so the customer can receive your responds right to their Facebook. When it comes to you as a broker, Jivo won’t make you change between the apps to answer. All messages out of social networks appear right in the JivoChat desktop or mobile app.
Another of the Additions is your Mobile SDK, which allows you to add live chat support to your own Android and iOS native programs. If your clients are spending a lot of time searching through your shop on cellular, they will definitely find it very convenient.
If that is not sufficient, They’re throwing an API for programmers, which is the entire documentation developers can utilize if they want to incorporate JivoChat with their own program or CRM solution.
JivoChat don’t have a lot Of integrations however but they’ve been on the market only for 4 years — and this thing takes time and resources.
They provide basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Integrated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps growing and, more importantly, their growth is ordered by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and to keep their clients even more satisfied, they also supply reports which monitor the quality of your customer service.
Concerning the Plan, The entire site looks very nice and that I may also say that UX doesn’t lack in that department. There is one thing which confused me when I was on the primary website, I clicked on the chat window three days, until I realized that I want to click just on”Chat with us. We are online!” prompt. That might have been done smoother. The excellent news is that whenever I wanted something, there was always somebody on discussion!
The conclusion of JivoChat
JivoChat is a good Looking alternative that does its job. For companies who are searching for a standard live chat solution, it actually does come for a reasonable price.
But don’t take (just ) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a bigger solution or maybe it’ll be just perfect For you? I think that they are Excellent in what they offer, and I believe They will be scaling and supplying other plans with a wider range of features To meet their future clients. Drupal Live Chat Module