Introduction Drupal Live Chat
Provide Support is a Live Chat Service that may be implemented on sites and operated as a third party customer. There are lots of customizable facets of this tool, and having live chat available on your own site is a procedure which may be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to examine and break down the diverse elements of Live Chat by ProvideSupport.com. Drupal Live Chat
The Live chat program itself is much more involved than your average customer. You will have the ability to see every one of those visitors which are on your site at any particular time, as well as their IP address, their own referral source, their regional time, working system and much more. While some of this info is going to be a whole lot more beneficial than the rest, it is going to help to keep you (or your designated chat operators) as educated on your customers as possible should they be in need of any assistance. They provide 10 days free trial, no credit card required.
Once you install an account, You are brought to a website that looks a little old fashioned. It looks like it is packed with advertisements, but it’s only a site version of ProvideSupport. If you wont let this bother you too much, you can read the upcoming steps which you should take, like customizing your conversation messenger window, then add chat buttons for your mails, create a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your greeting message and company’s logo. It is also possible to put in your operator’s picture so the chat looks more private. The live chat button on the website can be either chosen from an present gallery, or you may upload your own picture. The chat messenger could be customized with color schemes and styles that match your website’s most important theme.
If You Would like to match your own Website’s style, you can personalize the chat messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real time visitor Feature permits you to view your visitor’s IP address, server name, referrer address, pages visited . You can also see a world map and a spot where a user writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to move ongoing discussions involving agents. Another representative can follow-up the case and answer within seconds. It is helpful when an agent does not possess the knowledge to address the instance. Thanks to transferring talks there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a proposal list. If you are on the fly you describe something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can choose the right word. Drupal Live Chat
Provide Support Cons
I am not an avid fan of The appearance of Provide Support interface. I miss the personalization when it concerns the whole site. The image on the home page is a Stock picture which provides you the belief that everything there doesn’t have any personality too. The movie tutorial I watched felt automated, like it wasn’t the actual person talking.
I like brands with personalities. While the dearth of character here might have no effect on customer service on your website, it certainly discourages individuals like me by using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They allow four types of Payments, every month every two weeks, every six months and annually. Paying annually is your best alternative or all of the plans. They provide 3 plans — little company using 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you are interested in more operators, then you can take a look at the PDF document in which they specified prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized support. A geographical presentation of real-time visitor info provides you an insight in what clients are looking for. You have a lot of customization options that you can use in your chat.
If you are not bothered by A little old look of the program, you may discover there what you want to give customer service to your customers.
Free Trial Option
Live Chat From Provide Support could be tried without any cost for 30 days. All attributes (outside of additional operators) can be accessed with this free time trial period. Provide Support will not continually harass you if you do not take advantage of the offer, possibly, and billing going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use in conjunction with the”no hassle” kind of billing and support that’s provided. Not one of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you’re on the fence about whether or not to implement a live chat solution on your site, our very best suggestion would be to provide this app a download, check it out for 30 days, and decide in the end of the free period whether you would like to keep from there. Drupal Live Chat