Background Drupal Pure Chat Not Working
There is no reason live chat shouldn’t be easy. Drupal Pure Chat Not Working
It’s all about connecting with your clients and providing them the best solution in a reasonable period of time.
That said, many live chat extensions for internet stores offer you a far too intimidating interface with tools that are overkill for this type of rudimentary support moderate.
Pure Chat has a different strategy.
Pure Chat is a live chat software which helps small companies deliver instant replies and convert more prospects.
You are not likely to locate anything mad with this tool, but that’s the glory of it. The pricing is straightforward. The features are simple, and the overall interface makes it rather easy to communicate with customers who want answers fast.
So let us have a deeper look into the live chat system to know who it’s best for and which of those features are impressive.
Pure Chat is a live chat software which lets users communicate with their clients directly on their site. Its attributes include unlimited agents, unlimited chats, complete chat background, widget customization, and much more. We compiled Pure Chat user reviews from around the net and determined that it’s generally favorable evaluations. We also shared its available pricing options.
Summary of User Reviews
What PureChat does well:
Users that gave Pure Chat a positive review said that the app is easy to set up and navigate because of its user friendly interface. They also like the way the tab switches into a email form when all the operators are offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative inspection stated that the app can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Positive User Review
A user who left a positive review of Chat on G2 Crowd stated they have been in a position to convince customers to commit to a buy within moments of communicating through the app. He also likes the way the tool provides them with a way to answer customers’ questions quickly and promote their goods without the usage of phone calls.
Most Useful Unfavorable User Review
A user who left a negative review of Chat on Capterra complained about becoming timed out without notifications. He clarified that making it difficult to maintain agents who’ve retail duties on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they have been logged off.
Starting chats at the ideal time depends on how well you can track your traffic. By way of example, if you’re sitting on the Pure Chat backend you have the capability to view which users are browsing your website in real time. So if someone is looking at a pair of shoes that you sell on your site, you understand exactly what to begin talking about, and you even have the tools for making canned responses for certain parts of your website. Drupal Pure Chat Not Working
The obvious beginning to this particular review is that the true chat interface. Does this feel useable for both beginners and advanced users?
It all begins by showing a chat box into the new visitor. If they have been to your site before, the representative about the backend sees each the customer information and interactions that have happened in the past. It functions just like an instant messenger, (in which the talks arrive in real time ), but in addition, it lets you see previous transcripts and which reps have spoken to a customer before.”
Notifications are sent to you when a conversation comes from, and you’ll be able to schedule when you’re available for chatting so that clients know when you’re online.
Implementing a conversation box on your website only requires a quick copy and paste of a code or the use of their Shopify, Weebly and WordPress plugins. You then have the capability to customize what the chat box looks like prior to, during and following the conversation. Don’t hesitate to modify around colours, set causes for when the chat box pops open and then configure the types that you want people to fill out before speaking to you.
You have the opportunity to go with the default option stylings (which is fine,) however, the design tools are easy enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android apps are offered for those who would love to handle live chats while on the go. For instance, if you need to leave the workplace but still want to give the best support out there, you won’t have to worry about it with a mobile program.
Pretty much all of the features that you would find on the normal dashboard are all taken over to the cellular programs. You’ve got settings for actually executing the chats, along with setting your accessibility, managing transcripts and more. This gives you a small boost of confidence since it isn’t important where you are when viewing who’s on your website in real time. Your customer support is continually managed, as it works like texting from the cell phone.
The coverage is just one of the strongest sections of Pure Chat, because it not only provides you the functionality for exporting reports, but it provides amazing graphs and imagery for viewing chat metrics with time. You can monitor your customer satisfaction to make decisions about your employees or to figure out which unruly customers you may be spending too much time on.
Pure Chat Customer Service
The Pure Chat support outlets are a lot more impressive than some of the other options you will find for live chat. By way of example, a blog is provided for studying about updates and tips, while the Guides page is full of advice about the best way to sell online, the way to manage rude clients, the way to get more live chats and more.
The FAQ page gives you an notion of what other people are talking about with PureChat, while the primary Support page is a knowledge base with documentation for setups, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it looks like you are going to need to finish most of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions together with the support team are potential and they also provide email service in-app and on the web site for many programs. Drupal Pure Chat Not Working
Pure Chat does not have a free trial. However, you don’t need one at all, because the provider offers a solid free plan that you can continue to work with for as long as you want. The paid plans are reasonably priced too, along with the monthly payments bring along a wide set of characteristics that you don’t get together with the free package.
Let us Look at what programs you can choose from:
Free — For $0 you receive support for a single user, 1 site, boundless chats per month, per 1 day discussion history and native cellular apps.
Starter — For $20 per month you get support for 2 consumers, two websites, unlimited chats per month, a 30 day chat history, native cellular programs, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 a month you receive everything out of the former plan and service for five users, three websites and 90 days of discussion history.
Growing — For $100 a month you receive everything from the previous plan and support for ten consumers, five websites, an unlimited chat history and the ability to eliminate the Chat branding.
We enjoy the Free plan for people just testing out the system, but the true operation comes into play when you choose the Starter Plan. The only gripe I have is that you have to get all of the way up to the $100 a month plan to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their best and up-and-coming live chat software for small companies and reviewed their features and pricing. Read this article to understand our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Settlement — Addressing a customer’s concern at the first point of contact is a key performance indicator. Have a look at this article to find out more about how using a live chat program can enhance your customer support and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a great deal of free tools that can assist you in keeping expenses down. In this article, we share with you a few responses from small business owners using these tools to make their business processes easier at no cost.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I ask for a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for clients that aren’t pleased with their services. Read these directions to learn the cancelation terms and other specifics.
Can agents utilize mobile devices to respond to customers?
Yes. Pure Chat offers programs for both iOS and Android allowing agents to react to customers’ queries from anywhere.
When choosing a live chat program, it’s important that the software integrates with other applications your company is now using. Here is a list of a few of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone having an ecommerce shop may benefit from such an easy-to-use chat box tool like Pure Chat. It all depends on the pricing plan you choose. The Free Plan is very good for testing and small operations with just a few products and a single rep. The Starter Plan is probably the most common, although the Development Strategy becomes up there for businesses with large support groups. Drupal Pure Chat Not Working