Introduction Drupal Support Chat
Provide Support is a Live Chat Service which can be implemented on sites and operated remotely as a third party client. There are lots of customizable facets of the particular tool, and using live chat available on your own site is a procedure that can be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we are happy to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Drupal Support Chat
The Live chat app itself is much more involved than your average customer. You will have the ability to see every one of the visitors which are on your website at any given time, in addition to their IP address, their own referral origin, their local time, working system and a whole lot more. While some of the info will be a whole lot more beneficial than the rest, it is going to help keep you (or your designated chat operators) as informed on your visitors as possible if they are in need of any assistance. They offer 10 days free trial, no credit card needed.
After you install an account, You’re brought to a site which seems somewhat old fashioned. It looks like it is packed with advertisements, except it’s only a website edition of ProvideSupport. If you won’t let that bother you too much, you may read the upcoming steps that you ought to take, such as customizing your conversation messenger window, add chat buttons to your mails, create a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your own greeting message and company’s emblem. It is also possible to put in your operator’s picture so the chat looks more private. The live chat button on the site can be chosen from an existing gallery, or you can upload your own picture. The chat messenger could be customized with color schemes and styles that fit your site’s most important theme.
If you want to match your Site’s style, you are able to customize the chat messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to view your visitor’s IP address, host name, referrer address, pages visited etc.. It is also possible to find a world map and a spot from which a user writes to you.
Transfer chats between agents
Provide Support provides She ability to move ongoing discussions involving agents. The other agent can follow-up the case and reply within seconds. It’s helpful when an agent does not possess the knowledge to address the instance. Due to moving chats there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you describe something incorrectly in a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the right word. Drupal Support Chat
Provide Support Cons
I’m not an avid fan of The look of Provide Support interface. I overlook that the personalization when it concerns the whole website. The image on the main page is a Stock picture which provides you the belief that everything there does not have any character too. The video tutorial I saw felt automatic, like it was not the actual person talking.
I like brands with personalities. While the lack of personality might not have any impact on customer service on your website, it certainly discourages individuals like me from using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for businesses of any size.”
They allow four types of Payments, each month every two weeks, every six months and yearly. Paying annually is your ideal alternative or all the plans. They provide 3 plans — small business with 1 operator, Corporate plans with 3 operator and Business with 10 operators. If you are interested in more operators, you can take a look at the PDF document in which they given costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real time visitor information provides you an insight into what customers are searching for. You’ve got a lot of customization options that you can use in your conversation.
If you’re not bothered by A tiny old look of the program, you may discover there what you need to give customer service to your clients.
Free Trial Option
Live Chat From Provide Support can be tried with no cost for 30 days. All features (out of additional operators) can be accessed with this free time trial period. Provide Support won’t always harass you in the event that you do not take advantage of their offer, either, and billing going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use together with this”no hassle” form of billing and service that’s provided. Not one of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you are on the fence about whether or not to employ a live chat solution on your site, our best suggestion would be to give this app a download, try it out for 30 days, and decide at the end of the free period if you’d like to keep from that point. Drupal Support Chat