Intro E Chat Exam
Provide Support is a Live Chat Service that may be implemented on websites and operated remotely as a third party customer. There are many customizable facets of this particular tool, and having live chat available on your own website is a procedure that may be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we are pleased to review and break down the diverse elements of Live Chat by ProvideSupport.com. E Chat Exam
The Live chat app itself is much more involved than your normal client. You’ll be able to observe every one of those visitors which are on your site at any particular time, as well as their own IP address, their referral origin, their regional time, working system and a whole lot more. Though some of the information will be a whole lot more beneficial than the remainder, it will help to keep you (or your designated chat operators) as educated on your visitors as possible should they be in need of any help. They provide 10 days free trial, no credit card needed.
Once you set up an account, You’re attracted to a website which seems somewhat old fashioned. It seems like it’s full of advertisements, but it’s just a website edition of ProvideSupport. If you wont let this disturb you too much, you can read the next steps which you ought to take, like customizing your chat messenger window, add chat buttons to your mails, produce a set of predefined replies and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your greeting message along with company’s emblem. You can also add your operator’s picture so the chat looks more private. The live chat button on the website can be chosen from an existing gallery, or you may upload your own image. The chat messenger can be customized with colour schemes and styles that fit your site’s main theme.
If you want to match your own Site’s style, you are able to customize the chat messenger with offered styles and color schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to look at your visitor’s IP address, server name, referrer address, pages visited etc.. It is also possible to find a world map and a spot from which a user writes to you.
Transfer chats between agents
Provide Support offers She capability to move ongoing discussions involving agents. The other representative can follow the case and answer within minutes. It is useful when an agent does not possess the knowledge to address the case. Due to moving chats there is no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a suggestion list. If you are on the fly you spell something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the best word. E Chat Exam
Provide Support Drawbacks
I am not an avid fan of The look of Provide Support port. I overlook the personalization when it concerns the whole site. The image on the main page is a Stock picture which provides you the belief that everything there doesn’t have any personality as well. The video tutorial I watched felt automatic, like it was not the actual person talking.
I like brands with personalities. While the dearth of character might not have any effect on customer service on your site, it certainly discourages individuals like me from using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They allow four types of Payments, every month every 2 months, every six months and yearly. Paying annually is the ideal option or each the plans. They provide 3 plans — little company with 1 operator, company plans with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can take a look at the PDF document where they specified prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real time visitor info provides you an insight in what customers are looking for. You have a lot of customization options that you may use in your chat.
If you’re not bothered by A little old expression of the application, you may discover there what you want to provide customer support to your customers.
Free Trial Period
Live Chat From Provide Support could be attempted without any cost for 30 days. All attributes (out of further operators) can be accessed with this free time trial interval. Provide Support will not always harass you in the event that you do not take advantage of their offer, either, and billing going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use in conjunction with the”no hassle” form of charging and service that’s provided. None of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you are on the fence about whether or not to implement a live chat solution on your site, our best suggestion is to provide this program a download, try it out for 30 days, and decide at the end of the free period if you’d like to continue from there. E Chat Exam