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Let Us start with JivoChat’s home page. As a big fan of green and that’s connected to character, a foliage over their logo and green backdrop instantly made me feel calm. Well playedJivoChat! E Commerce Ebay In
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It is a free tool to help You monitor and speak with customers visiting your site, Facebook, Telegram, and Viber — all of that in actual time. To begin a journey on this live chat tool, all I have to do is to click on the sign button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what prospective customers like best: reductions!
What I liked about the Signing up process is I could see how many steps are nonetheless left. Here’s a quick preview of the last measure, installing your JivoChat code.
After I signed up, I Installed the desktop program and I must say that it’s very neat. There’s the Inbox section, accessible from the program’s sidebar — there territory all the incoming requests from the clients. Then, we have a section Chats, where you are able to see your current discussions. It looks like this:
When chatting with your Customers you can immediately check their information — this convenient little feature is placed on the right and it is invaluable when targeting your customers’ needs. What’s more, below we’ve website visitors section, informing us about all the people on our site.
Speaking of traffic Your site — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a vast selection of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It permits you to find out what a user writers to you before he or she sends it. It creates responding to your customers’ queries much quicker.
Also, when a Visitors write a message, a broker get the little pop up on the right bottom, asking if they wish to chat, quick answer or ignore (which, of course, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s forever free and it comprises up to 5 agents. It offers customizable conversation in 20 languages, different programs (including mobile and desktop ) and 24”7client support.
Another plan is a Professional Version: for $10/agent a month if billed annually. It offers much more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I guess, the one thing that is missing is that it’s not very scalable. You have just two plans: one is quite basic and another one might not be enough if you’re working with partnerships businesses. However, as always, it all depends on what you require. E Commerce Ebay In
A nice addition that they Provide is what they call a Callback attribute. What it does is that people can leave you their amount and you’ll be able to call them back at your first convenience. On their website they are stating:”Chat is suitable for accompanying clients on the website, and instant callbacks are ideal for actively completing transactions.”
It also works when nobody Is available on chat. You may easily get back in touch with your possible leads afterwards.
JivoChats is incorporated With Facebook Messenger, so the customer can get your responds right to their Facebook. In regards to you as an agent, Jivo won’t force you to switch between the programs to reply. All messages out of social networks look right in the JivoChat desktop and/or cellular app.
Another of the Additions is your Mobile SDK, which lets you add live chat support to your Android and iOS native apps. If your clients are spending a great deal of time browsing through your shop on cellular, they will definitely find it very convenient.
In case that’s not enough, They are throwing an API for developers, that’s the entire documentation developers can use if they would like to integrate JivoChat with their own program or CRM solution.
JivoChat do not have a lot Of integrations however but they’ve been on the industry only for 4 years — and this thing takes time and resources.
They provide basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps evolving and, what’s more, their growth is ordered by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and also to keep their clients even more fulfilled, they also offer reports that monitor the level of your customer service.
Concerning the Plan, The whole website looks really nice and that I may also say that UX does not lack in that department. There’s one thing which confused me when I was on the primary site , I clicked on the chat window three days, before I understood that I want to click exactly on”Chat with us. We’re online!” prompt. That could have been done simpler. The great news is that if I wanted something, there was always somebody online chat!
The wrap-up of JivoChat
JivoChat is a great Looking alternative that does its own job. For companies who’re looking for a basic live chat solution, it truly does come for a fair price.
But do not take (just ) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market to get a larger solution or perhaps it’ll be just perfect For you? I think that they are Excellent in what they offer, and I believe They’ll be scaling and supplying different plans using a wider selection of attributes To meet their future customers. E Commerce Ebay In