Overview E Commerce On Mobile Devices
Let’s start with JivoChat’s home page. As a major fan of green and that’s connected to character, a leaf above their logo and green background instantly made me feel calm. Well playedJivoChat! E Commerce On Mobile Devices
Their main slogan is: “Turn your website visitors into paying customers with JivoChat.”
It is a free tool to help You track and speak with clients visiting your site, Facebook, Telegram, and Viber — most of that in real time. To start a journey with this live chat tool, all I have to do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I assume this is what potential customers like best: reductions!
What I enjoyed about the Signing up procedure is that I could see how many measures are nonetheless left. Following is a quick preview of the previous measure, installing your JivoChat code.
After I signed up, I Installed the desktop application and I must say that it’s very neat. There’s the Inbox part, available from the program’s sidebar — there territory each the incoming requests from your clients. Then, we’ve got a section Chats, where you can see your current conversations. It looks like this:
When conversing with your Clients you can quickly check their information — this convenient little feature is placed on the correct and it is invaluable when targeting your customers’ needs. What’s more, below we’ve site visitors department, informing us about each the folks on our website.
Speaking of visitors on Your site — the”invitation to chat” feature is available only in the Professional Version. It offers you a vast selection of alternatives for pop up invitations.
I like the snippet option Included in the application. It permits you to see exactly what a user authors to you before he or she sends it. It creates responding to your customers’ queries much quicker.
Also, when a Visitors compose a message, an agent get the small pop up on the perfect bottom, asking if they wish to chat, fast answer or dismiss (that, naturally, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It is forever free and it comprises up to five agents. It offers customizable conversation in 20 languages, various apps (including mobile and desktop ) and 24”7client support.
Another strategy is a Professional Version: for $10/agent a month if billed yearly. It offers more features. Have a look at the screenshot below:
JivoChat comes in a fair Cost. I guess, the only thing that is missing is that it is not very scalable. You have only two plans: one is very basic and the other one might be insufficient if you are working with partnerships businesses. However, as always, it all depends on your needs. E Commerce On Mobile Devices
A Wonderful addition that they Offer is that which they call a Callback attribute. What it does is that people can leave you their number and you’ll be able to call them back at your first convenience. On their site they’re stating:”Chat is convenient for delicately accompanying clients on the website, and immediate callbacks are ideal for actively completing transactions.”
Additionally, it works when nobody Is available on discussion. You can easily get back in contact with your possible leads later.
JivoChats is incorporated Using Facebook Messenger, so the customer can receive your responds right for their Facebook. In regards to you as an agent, Jivo won’t make you change between the apps to answer. All messages out of social networks look right in the JivoChat desktop or cellular app.
Another of the Additions is your Mobile SDK, which lets you add live chat support to your Android and iOS native apps. If your clients are spending a lot of time browsing through your shop on mobile, they will surely find it rather convenient.
If that is not sufficient, They’re throwing an API for programmers, which is the entire documentation developers can use if they would like to incorporate JivoChat with their own app or CRM solution.
JivoChat do not have a great deal Of integrations yet but they’ve been on the market only for 4 years — and this thing takes time and resources.
They offer basic Integrations for both medium and small businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Incorporated with Shopify, which is a great news for all e-commerce companies. It merely proves JivoChat keeps evolving and, what’s more, their expansion is ordered by their customers’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their clients even more fulfilled, they also supply reports that monitor the level of your customer service.
In terms of the Plan, The entire website looks very nice and I can also say that UX doesn’t lack in that department. There is 1 thing that confused me though: when I had been on the main website, I clicked on the chat window three times, before I realized I need to click exactly on”Chat with us. We are online!” prompt. That might have been done smoother. The excellent news is that whenever I wanted something, there was always someone on discussion!
The conclusion of JivoChat
JivoChat is a great Looking alternative that does its own job. For businesses who are searching for a standard live chat option, it truly does come for a fair price.
But don’t take (just ) my Word for this! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or maybe it is going to be just perfect For you? I believe that they are really good in what they offer, and I believe They’ll be scaling and providing other plans with a larger selection of attributes To meet their future clients. E Commerce On Mobile Devices