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Let Us Begin with JivoChat’s home page. As a big fan of green and that’s connected to character, a foliage over their logo and green background instantly made me feel calm. Well playedJivoChat! E Commerce Sites Templates Free Download
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It is a free tool to help You track and talk to clients visiting your site, Facebook, Telegram, and Viber — most of that in real time. To begin a journey on this live chat instrument, all I have to do is to click on the sign button.
I had been asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what prospective customers like best: reductions!
What I liked about the Signing up procedure is I could see how many steps are nonetheless left. Following is a fast preview of the previous measure, installing your JivoChat code.
After I signed up, I Installed the desktop program and I have to say that it is quite neat. There’s the Inbox part, accessible from the app’s sidebar — there land all of the incoming requests from your clients. Then, we have a section Chats, where you can view your current discussions. It looks like this:
When conversing with your Customers you can immediately check their information — this convenient little feature is placed on the correct and it’s invaluable when targeting your customers’ needs. What is more, below we have website visitors section, telling us about all the folks on our site.
Speaking of traffic on Your website — the”invitation to talk” feature is available only in the Professional Version. It offers you a wide range of alternatives for pop up invitations.
I like the snippet alternative Included in the program. It permits you to see exactly what a user writers to you before he or she sends it. It creates responding to your customers’ queries much quicker.
Also, when a Visitors write a message, an agent get the little pop up on the right underside, asking if they wish to chat, fast answer or dismiss (that, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is forever free and it includes up to five agents. It offers customizable chat in 20 languages, different programs (including mobile and desktop ) and 24”7customer service.
The other plan is a Professional Version: for $10/agent per month if billed annually. It offers more features. Have a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the only thing that is missing is that it’s not very scalable. You have only two plans: one is quite basic and another one may not be enough if you are working with enterprises businesses. However, as always, it all depends on what you require. E Commerce Sites Templates Free Download
A Wonderful addition that they Provide is what they call a Callback feature. What it really does is that visitors could leave you their amount and you’ll be able to call them back at your earliest convenience. On their website they’re stating:”Chat is suitable for accompanying clients on the website, and instant callbacks are ideal for actively completing transactions.”
Additionally, it works when nobody Is available on discussion. You may easily get back in contact with your potential leads later.
JivoChats is incorporated Using Facebook Messenger, which means the customer can get your responds right for their Facebook. When it comes to you as an agent, Jivo won’t force you to change between the programs to reply. All messages out of social networks look directly in the JivoChat desktop and/or mobile program.
Another of their Additions is your Mobile SDK, which allows you to add live chat support to your Android and iOS native programs. If your customers are spending a great deal of time browsing through your shop on mobile, they will definitely find it rather convenient.
If that is not enough, They are throwing an API for programmers, which is the whole documentation programmers can utilize if they want to incorporate JivoChat with their own program or CRM solution.
JivoChat do not have a great deal Of integrations however but they have been on the industry only for 4 years — and this thing takes time and resources.
They offer basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps growing and, more importantly, their growth is dictated by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their clients even more fulfilled, they also supply reports which monitor the quality of your customer services.
Concerning the design, The whole website looks really nice and that I may also say that UX doesn’t lack in that section. There’s 1 thing which confused me when I was on the primary websiteI clicked on the chat window three days, until I realized that I need to click exactly on”Chat with us. We are online!” prompt. That could have been done simpler. The excellent news is that whenever I wanted something, there was always somebody on discussion!
The wrap-up of JivoChat
JivoChat is a great Looking solution that does its job. For businesses who are searching for a standard live chat option, it truly will come for a reasonable price.
But don’t take (just ) my Word for this! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or maybe it’ll be just perfect For you? I believe that they’re Excellent in what they offer, and I believe They will be scaling and providing other programs with a larger selection of features To meet their future clients. E Commerce Sites Templates Free Download