Introduction E On Live Chat
Provide Support is a Live Chat Service which may be implemented on sites and operated as a third party customer. There are many customizable facets of this tool, and using live chat which can be found on your site is a process that may be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we’re pleased to review and break down the varied elements of Live Chat by ProvideSupport.com. E On Live Chat
The Live chat program is much more involved than your average client. You’ll have the ability to observe every one of the visitors which are on your site at any given time, in addition to their IP address, their own referral origin, their regional time, working system and much more. While some of this info is going to be much more beneficial than the remainder, it will help keep you (or your designated chat operators) as educated on your visitors as possible if they are in need of any help. They provide 10 days free trial, no credit card required.
After you install an account, You are brought to a website which seems somewhat old fashioned. It seems like it is packed with ads, but it is only a website version of ProvideSupport. If you wont let that bother you too much, you can read the upcoming steps which you should take, such as customizing your chat messenger window, then add chat buttons for your mails, produce a set of predefined answers and a lot more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console along with your own greeting message and company’s emblem. It is also possible to add your operator’s picture so the chat appears more private. The live chat button on the website can be chosen from an existing gallery, or you can upload your own image. The chat messenger can be customized with colour schemes and styles that match your website’s most important theme.
If You Would like to match your own Site’s style, you can customize the conversation messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to look at your visitor’s IP address, host name, referrer address, pages visited . It is also possible to find a world map and a spot from which a person writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to move ongoing chats between representatives. Another representative can follow-up the situation and reply within seconds. It is helpful when an agent doesn’t possess the knowledge to address the case. Due to moving talks there’s no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
Additionally, it has a suggestion list. If you are on the fly you describe something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the right word. E On Live Chat
Provide Support Disadvantages
I am not an avid fan of The appearance of Provide Support interface. I miss the personalization when it concerns the whole website. The image on the home page is a Stock picture which gives you the impression that everything there doesn’t have any personality as well. The video tutorial I watched felt automatic, like it was not the actual person speaking.
I like brands with personalities. While the dearth of character might not have any effect on customer support on your website, it certainly discourages individuals like me by using this program.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for businesses of any size.”
They allow four Kinds of Payments, each month every two months, every six months and annually. Paying annually is your ideal option or each the plans. They provide 3 plans — little company using 1 operator, Corporate aims with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can take a look at the PDF document in which they specified costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real-time visitor info gives you an insight in what clients are looking for. You have a lot of customization options that you may use in your conversation.
If you’re not bothered by A little old look of the program, you may find there what you need to give customer support to your clients.
Free Trial Option
Live Chat From Provide Support can be tried with no price for 30 days. All attributes (outside of further operators) can be retrieved with this free time trial interval. Provide Support won’t continually harass you if you do not take advantage of their offer, either, and billing going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use together with this”no hassle” kind of billing and support that is provided. Not one of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you’re on the fence about whether or not to employ a live chat option on your website, our best suggestion is to give this program a download, check it out for 30 days, and decide at the end of the free period whether you’d like to keep from that point. E On Live Chat