Why choose Crisp? Ea Livechat
In this article I’ll cover our Expertise with Crisp, the reason we changed, and the way it is possible to make the perfect decision for your company and startup too. You will understand how to compare live talks and that metrics might be significant for you also. Ea Livechat
How was that selection made?
Looking at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we have created a Spreadsheet with multiple live chat sellers, we identified that the core attribute and metrics we were looking for.
What did we use previously?
We have Used multiple other live chat earlier, which somehow shifted their focus from a live conversation to an”all in 1 business suite”. Their live chat still works, but metrics that are important for us were removed. We have used those metrics for our monthly reports, and customer overviews, growth rates and more. After we were in for four months those metrics disappeared and were replaced by other metrics. We’ve got a leaderboard for our team members, which we didn’t use because we are searching for quality service and not quantity and the pricing appears to outperform the advantage. So our choice was clear at that moment: we needed to move on.
We found 14 times background, 30 days History and history (for higher plans that this is common), also here the price scaling was interesting. All live chats we tried had this feature, some at higher price tags, others combined with a badly executed search feature, and so the history wasn’t available. Together with Crisp, the boundless history is already available with their first paid plan, and it not only ships with a fair price tag, also their search works astoundingly well.
How many connections do we want?
First, we tried to answer that Question with another question”how many clients will chat with us?” – and that was incorrect – we made that mistake once. We can’t restrict on the contacts we make because we really want to make contact with them all. Endless contacts was what we were searching for (in a reasonable price label ). What we found were chats with 100 active contacts for $0/month that was quite pleasant, we climbed up that a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did exactly the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by usage – which is enormous! They believe the same way we do at Storyblokwe do not wish to restrict the user to the usage of the machine (eg. Content entries or entries ), we would like to scale because their staff scales. So at Crisp you choose a program and you can scale the amounts from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on the exact same site for more than 30 seconds”. Those triggers are a good method to help your viewers with questions they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This part is available in all options we tested and largely available in the very first paid plan.
Possibility to send campaign messages
From time to time we send emails Utilizing our live chat. We think that it’s a fantastic way to retarget our audience because we should have the ability to send pertinent content according to some metrics people live chats offer. In all honesty, we’re not sending many emails, because we also hate spam on our side. Therefore we want to send certain emails to specific target groups and again: we really enjoy the implementation in the Crisp client. It’s simple and fulfilled our needs at a sensible price tag.
Amount of brokers
The agent seats is rather Interesting, it is something that you can control. You could choose one accounts for the whole group (which can be cheap with most solutions), or you could go for a single chair for every team member. Since we want to have that personal approach to our clients the idea of using one account for the entire group was dropped immediately. We’ve started to compare the first paid program contrary to the majority of the high tier programs to see how the cost scales again. The greatest prices we discovered were approximately ~$155/m per seat where the scope was somewhere from $15/m to that. We had a look at Crisp again and found that their greatest bundle has unlimited agents chairs included. Additionally, their free plan allowed 2 agents, which was great for testing. Ea Livechat
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main stations. We do not actually utilize integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and added most of our resources – so we focused on how they work and function with Slack. We tested some of them and most are actually working very well. We found one that has huge delays when messaging from and also to Slack that was a no-go for all of us. We reported that issue to these, but we don’t know whether they changed it since we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the whole setup was done in a couple of minutes.
“Crisp is the simplest way To communicate with your clients. From sales to client support, Crisp is made to maintain your workflow simple. From live chat to email, Crisp offers one station to answer to your users employing a very simple team inbox where you are able to manage all your user queries.”
From our experience, Crisp actually Ships with the attention on that chat experience for the clients. That is exactly what we were looking for since we evaluated other alternatives.
This one is tricky. If you browse The past few things you saw that we contrasted the lower grade programs and attribute with the highest tier plans, some are cheap at the start and become expensive as you use them. After using Crisp for six months now, and changed from a competitor because of that pricey”end” and those attribute we did not need but might have to cover. We are pleased to state we think we got the very best match for us, perhaps it will fit as nicely for you. We saw that the list of 8 facets above is all you need to locate your best match.
We made contact with unbelievable great people (thank You!) And businesses all around the globe. We could have had the same experience with other live discussions as well, but the price tag combined with the feature set Crisp does offer, we would and do recommend it to all of customers that are searching for a live discussion themselves. We’ve upgraded to the Crisp unlimited plan a while ago, and are glad that we made that choice. If you’ve got a question or wish to tell us about your experience with Crisp and other live discussions, don’t hesitate to drop us a comment below or send a tweet or chat with us using Crisp! Ea Livechat