Intro Easy Chat Site
Provide Support is a Live Chat Service that can be implemented on sites and operated remotely as a third party customer. There are lots of customizable aspects of this particular tool, and having live chat available on your site is a process that may be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we’re happy to examine and break down the varied elements of Live Chat by ProvideSupport.com. Easy Chat Site
The Live chat app is a great deal more involved than your average customer. You will be able to see every one of those visitors which are on your website at any particular time, as well as their IP address, their referral origin, their local time, working system and much more. Though some of this info is going to be much more beneficial than the remainder, it is going to help keep you (or your designated chat operators) as informed on your customers as possible should they be in need of any help. They provide 10 days free trial, no credit card needed.
Once you set up an account, You are attracted to a website which seems a little old fashioned. It looks like it’s full of advertisements, but it is only a website version of ProvideSupport. If you wont let this bother you too much, you can read the upcoming steps that you ought to take, such as customizing your chat messenger window, add chat buttons for your mails, create a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your greeting message along with company’s logo. You can also put in your operator’s picture so the chat looks more personal. The live chat button on the site can be chosen from an existing gallery, or you can upload your own picture. The chat messenger can be customized with color schemes and styles that fit your website’s most important theme.
If you want to match your own Site’s style, you can personalize the conversation messenger with offered styles and color schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to view your customer’s IP address, server name, referrer address, pages visited . It is also possible to find a world map and a spot from which a user writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to move ongoing chats involving agents. Another agent can follow-up the situation and reply within seconds. It is useful when an agent doesn’t have the knowledge to solve the case. Thanks to moving talks there is no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a proposal list. If you are on the fly you spell something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to pick the best word. Easy Chat Site
Provide Support Cons
I am not an avid fan of The appearance of Provide Support port. I miss the personalization when it comes to the whole website. The image on the main page is a Stock picture which provides you the belief that everything there does not have any character too. The movie tutorial I watched felt automatic, like it was not the real person talking.
I like brands with personalities. While the dearth of personality here might not have any impact on customer support on your website, it certainly discourages individuals like me by using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They allow four Kinds of Payments, every month every two weeks, every six months and annually. Paying annually is your best option or all of the plans. They offer 3 plans — little business using 1 operator, company plans with 3 operator and Business with 10 operators. If you are interested in more operators, you can check out the PDF file where they given costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real-time visitor information provides you an insight in what clients are looking for. You’ve got tons of customization options that you may use in your chat.
If you are not bothered by A little old look of the program, you may find there what you want to give customer support to your clients.
Free Trial Option
Live Chat From Provide Support can be attempted without any cost for 30 days. All features (out of further operators) can be retrieved with this free time trial period. Provide Support will not continually harass you in the event that you don’t take advantage of the supply, possibly, and charging going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use together with the”no hassle” form of charging and support that’s provided. None of the writers at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you are on the fence about whether or not to employ a live chat solution on your site, our best suggestion is to give this app a download, try it out for 30 days, and choose in the end of the free period if you would like to keep from that point. Easy Chat Site