Summary Easy Chat Software
Let’s start with JivoChat’s home page. As a major fan of green and that’s connected to character, a leaf above their logo and green backdrop instantly made me feel calm. Well played, JivoChat! Easy Chat Software
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It is a free tool to help You monitor and talk to clients visiting your Website, Facebook, Telegram, and Viber — all that in actual time. To begin a journey with this live chat tool, all I have to do is to click on the sign up free button.
I had been asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what prospective clients like best: discounts!
What I liked about the Signing up process is I could see just how many measures are nonetheless left. Here’s a quick preview of the last step, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it is very neat. There’s the Inbox part, accessible in the program’s sidebar — there territory each the incoming requests from your clients. Then, we’ve got a segment invisibly, where you can see your current conversations. It looks like this:
When chatting with your Clients you can immediately check their information this handy little feature is placed on the correct and it is invaluable when targeting your customers’ needs. What is more, below we have site visitors section, informing us about each of the people on our site.
Speaking of visitors on Your website — the”invitation to talk” feature is available only in the Professional Version. It offers you a vast range of options for pop up invitations.
I like the snippet alternative Included in the program. It allows you to see exactly what a user writers to you until he or she sends it. It makes responding to your clients’ queries much quicker.
Also, when a Visitors write a message, an agent get the little pop up on the right underside, asking if they want to chat, fast reply or dismiss (which, naturally, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is permanently free and it comprises up to five agents. It provides customizable conversation in 20 languages, different apps (including desktop and mobile) and 24”7client service.
The other plan is a Professional Version: for $10/agent per month if billed yearly. It gives more features. Take a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the one thing that’s missing is that it’s not very scalable. You have only two plans: one is quite basic and another one might be insufficient if you’re working with enterprises businesses. However, as always, it all depends on what you require. Easy Chat Software
A Wonderful addition that they Provide is that which they call a Callback attribute. What it does is that visitors can leave you their number and you’ll be able to call them back at your earliest convenience. On their site they’re saying:”Chat is suitable for accompanying clients on the site, and immediate callbacks are perfect for actively completing trades”
Additionally, it works when nobody Is available on chat. You may easily get back in contact with your potential leads afterwards.
JivoChats is incorporated Using Facebook Messenger, so the customer can get your responds right for their Facebook. In regards to you as a broker, Jivo will not make you switch between the programs to reply. All messages from social networks appear directly in the JivoChat desktop or mobile program.
Another of their Additions is the Mobile SDK, which lets you add live chat support to your Android and iOS native apps. If your customers are spending a great deal of time browsing through your shop on mobile, they will surely find it rather convenient.
In case that’s not sufficient, They are throwing an API for developers, that’s the whole documentation programmers can use if they want to integrate JivoChat using their own program or CRM solution.
JivoChat don’t have a lot Of integrations however but they have been on the industry just for 4 decades — and this matter takes time and resources.
They offer basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Incorporated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps evolving and, more importantly, their growth is ordered by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their customers even more satisfied, they also supply reports which track the quality of your customer service.
In terms of the Plan, The entire website looks very nice and I can even say that UX doesn’t lack in that section. There’s 1 thing that confused me when I was on the main site , I clicked on the chat window three times, until I realized I want to click just on”Chat with us. We’re online!” prompt. That might have been done simpler. The excellent news is that whenever I wanted something, there was always somebody on discussion!
The verdict of JivoChat
JivoChat is a good Looking alternative that does its job. For companies who’re looking for a standard live chat solution, it actually will come for a fair price.
But don’t take (only) my Word for this! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market to get a larger solution or maybe it’ll be just perfect For you? I think that they are really good in what they provide, and I believe They will be scaling and providing other programs with a larger selection of features To meet their future clients. Easy Chat Software