Intro Easy Live Auction
Provide Support is a Live Chat Service which can be implemented on sites and operated as a third party customer. There are many customizable aspects of the particular tool, and using live chat available on your website is a procedure which may be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we are pleased to review and break down the diverse elements of Live Chat by ProvideSupport.com. Easy Live Auction
The Live chat app itself is much more involved than your normal customer. You’ll be able to observe each of those visitors which are on your site at any particular time, in addition to their IP address, their referral source, their regional time, operating system and a whole lot more. While some of this info will be a whole lot more valuable than the remainder, it is going to help to keep you (or your designated chat operators) as educated on your visitors as possible if they are in need of any help. They provide 10 days free trial, no credit card needed.
After you set up an account, You’re attracted to a site which looks a little old fashioned. It seems like it is packed with ads, but it’s just a website version of ProvideSupport. If you wont let that disturb you too much, you may read the upcoming steps which you should take, like customizing your conversation messenger window, then add chat buttons to your mails, produce a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your greeting message along with company’s emblem. You can also add your operator’s picture so the chat looks more personal. The live chat button on the site can be chosen from an existing gallery, or you can upload your own picture. The chat messenger can be customized with color schemes and styles that match your website’s most important theme.
If You Would like to match your Website’s style, you are able to personalize the chat messenger with offered fashions and color schemes.
Real-time visitor tracking
The real time visitor Feature permits you to look at your customer’s IP address, host name, referrer address, pages visited . You can also find a world map and a spot from which a person writes to you.
Transfer chats between agents
Provide Support offers She capability to move ongoing discussions involving representatives. Another agent can follow-up the case and reply within minutes. It is useful when an agent doesn’t possess the knowledge to solve the instance. Due to transferring chats there is no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
Additionally, it has a suggestion list. If you are on the fly you spell something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you can pick the right word. Easy Live Auction
Provide Support Cons
I’m not a avid fan of The look of Provide Support interface. I miss the personalization when it concerns the whole website. The image on the main page is a Stock image which provides you the belief that everything there doesn’t have any personality as well. The video tutorial I saw felt automated, like it wasn’t the real person talking.
I like brands with personalities. While the dearth of character here might have no effect on customer support on your website, it definitely discourages people like me from using this program.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They allow four Kinds of Payments, every month every 2 months, every six months and yearly. Paying annually is the ideal alternative or each the plans. They provide 3 plans — small business using 1 operator, Corporate plans with 3 operator and Business with 10 operators. If you are interested in more operators, you can take a look at the PDF file where they given prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real time visitor info gives you an insight into what clients are searching for. You’ve got tons of customization options that you may use in your conversation.
If you are not bothered by A tiny old expression of the application, you might find there what you want to provide customer service to your customers.
Free Trial Opportunity
Live Chat From Provide Support could be attempted with no cost for 30 days. All attributes (out of additional operators) could be accessed with this free time trial interval. Provide Support will not continually harass you if you do not take advantage of their supply, either, and charging going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use together with the”no hassle” form of billing and support that is provided. None of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you are on the fence about whether or not to employ a live chat solution on your website, our very best suggestion would be to give this program a download, try it out for 30 days, and decide in the end of the free period if you’d like to keep from there. Easy Live Auction