Why choose Crisp? Easy Live Chat
In this article I’ll cover our Experience with Crisp, why we switched, and the way it is possible to make the perfect choice for your business and startup too. You may understand how to compare live talks and that metrics could be important for you also. Easy Live Chat
How was that choice made?
Looking at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we have made a Spreadsheet with multiple live chat sellers, we defined the core attribute and metrics we were looking for.
What did we use previously?
We have Used several other live chat earlier, which shifted their attention from a live chat to a”all in 1 business suite”. Their live chat still works, but metrics that are significant for us were eliminated. We have used those metrics for our monthly reports, and client overviews, growth rates and much more. After we were in for four months those metrics vanished and were replaced by other metrics. We have got a leaderboard for our staff members, which we didn’t use because we’re looking for quality service rather than quantity as well as the pricing appears to outperform the benefit. So our decision was clear at the moment: we needed to move on.
We found 14 days history, 30 days History and history (for greater plans that this is common), here the cost scaling was intriguing. All live chats we tried had this attribute, a few at higher price tags, others combined with a poorly implemented search feature, and so the history wasn’t accessible. Together with Crisp, the unlimited history is already available with their first paid plan, and it not only ships with a fair price tag, but also their hunt works astoundingly well.
How many connections do we want?
First, we attempted to answer that Question with another question”how many clients will talk with us” – and that has been wrong – we made that mistake already once. We can’t limit on the contacts we create because we really want to earn contact with all of them. Unlimited contacts was exactly what we were looking for (in a reasonable price label ). What we found were chats with 100 active contacts for $0/month which was quite nice, we scaled up that a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by use – which is huge! They think the identical way we do in Storyblok, we don’t want to limit the consumer to the use of this system (eg. Content entrances or entries ), we would like to scale as their team scales. So at Crisp you choose a plan and you can scale the amounts from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on the same site for more than 30 seconds”. Those causes are a fantastic method to help your viewers with queries they could have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This component can be found in most options we analyzed and largely available in the first paid program.
Possibility to send campaign messages
From Time to Time we send mails Using our live chat. We think that it’s a fantastic way to retarget our audience because we ought to be able to send relevant content based on some metrics those live chats provide. To be honest, we are not sending many mails, because we hate spam on our side. So we like to send specific emails to particular target groups and : we really enjoy the execution in the Crisp customer. It is straightforward and fulfilled our needs at a sensible price tag.
Number of agents
The agent seats is kinda Interesting, it is something that you can control. You could choose one accounts for the entire team (which is cheap with most solutions), or you might go for one seat for each team member. Since we like to get that personal approach to our customers the idea of using one account for the whole team was dropped immediately. We’ve started to compare the first paid plan contrary to most of the high tier programs to see how the price scales again. The greatest prices we discovered were approximately ~$155/m per seat where the range was somewhere from $15/m to that. We had a look at Crisp again and found that their greatest package has unlimited agents chairs included. Additionally, their free strategy permitted 2 agents, which was excellent for analyzing. Easy Live Chat
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main stations. We don’t actually use integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and added most of our tools – so we concentrated on how they operate and function together with Slack. We analyzed some of them and most are actually working very well. We found one that has huge delays when messaging from and also to Slack which was a no-go for us. We reported that difficulty to these, but we do not know whether they changed it since we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the whole setup was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to client support, Crisp is designed to keep your workflow simple. From live chat to email, Crisp provides a single channel to answer to your users employing a very simple team inbox where you are able to handle all of your user queries.”
From our experience, Crisp actually Ships with all the focus on such chat experience for the customers. Which is precisely what we were looking for as we evaluated other alternatives.
This one is tricky. If you read The past few points you noticed that we contrasted the lower grade plans and feature with the maximum tier programs, some are economical at the start and become expensive as you use them. After using Crisp for six months now, and changed from a competition because of the expensive”ending” and those attribute we didn’t need but would need to pay for. We are glad to say we believe we got the best match for us, maybe it will fit as nicely for you. We saw the list of 8 facets above is all you want to locate your own best match.
We made contact with incredible Fantastic people (thank You!) And companies all around the world. We could have had exactly the same experience with other live discussions as well, but the price tag combined with the attribute set Crisp does offer, we’d and already do recommend it to all of clients that are searching for a live discussion . We have updated to the Crisp unlimited plan some time ago, and are glad we made that decision. If you’ve got a question or want to inform us about your experience with Crisp along with other live discussions, don’t hesitate to drop us a comment below or send us a tweet or chat with us using Crisp! Easy Live Chat