Overview Easy Live Chat
Provide Support is a Live Chat Service that can be implemented on websites and operated as a third party client. There are many customizable aspects of the tool, and having live chat available on your website is a process which may be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we are pleased to review and break down the varied elements of Live Chat by ProvideSupport.com. Easy Live Chat
The Live chat app itself is much more involved than your average customer. You will be able to observe every one of the visitors that are on your website at any particular time, in addition to their IP address, their referral origin, their local time, working system and much more. While some of the info will be a whole lot more beneficial than the remainder, it is going to help keep you (or your designated chat operators) as informed on your customers as possible should they be needing any help. They provide 10 days free trial, no credit card needed.
After you set up an account, You are brought to a site which looks somewhat old fashioned. It looks like it’s packed with advertisements, but it’s just a website edition of ProvideSupport. If you wont let that disturb you too much, you may read the next steps that you ought to take, such as customizing your conversation messenger window, then add chat buttons to your emails, create a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your own greeting message and company’s logo. It is also possible to add your operator’s image so the chat looks more personal. The live chat button on the site can be either chosen from an existing gallery, or you can upload your own image. The chat messenger can be customized with colour schemes and styles that match your website’s main theme.
If You Would like to match your own Website’s style, you are able to customize the chat messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to view your visitor’s IP address, host name, referrer address, pages visited . You can also see a world map and a spot where a user writes to you.
Transfer chats between agents
Provide Support offers She ability to move ongoing discussions between agents. Another representative can follow-up the situation and reply within minutes. It’s helpful when an agent doesn’t possess the knowledge to address the case. Due to transferring chats there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you describe something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the right word. Easy Live Chat
Provide Support Drawbacks
I’m not an avid fan of The look of Provide Support interface. I overlook that the personalization when it comes to the whole website. The image on the main page is a Stock image which gives you the impression that everything there does not have any character too. The video tutorial I watched felt automatic, like it wasn’t the real person speaking.
I like brands with personalities. While the lack of character might have no impact on customer service on your website, it certainly discourages individuals like me by using this software.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They allow four Kinds of Payments, each month every two months, every six months and yearly. Paying annually is your best alternative or all the plans. They offer 3 plans — little company with 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, then you can take a look at the PDF file in which they given costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real-time visitor information provides you an insight into what customers are looking for. You have tons of customization options that you may use in your conversation.
If you are not bothered by A tiny old look of the application, you may find there what you want to provide customer support to your customers.
Free Trial Period
Live Chat From Provide Support could be tried with no price for 30 days. All attributes (outside of further operators) could be retrieved with this absolutely free time trial interval. Provide Support won’t continually harass you in the event that you do not take advantage of their offer, either, and charging going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” form of charging and support that is provided. None of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you’re on the fence about whether or not to employ a live chat option on your website, our best suggestion is to provide this app a download, check it out for 30 days, and decide in the end of the free period if you’d like to keep from that point. Easy Live Chat