Introduction Easy Live Chat
There’s no reason live chat shouldn’t be simple. Easy Live Chat
It’s all about connecting with your clients and providing them the best solution in a reasonable period of time.
Nevertheless, many live chat extensions for internet shops offer you a far too intimidating interface with tools which are overkill for such a basic support medium.
Pure Chat has a different strategy.
Pure Chat is a live chat software that aids small businesses provide instant replies and convert more prospects.
You’re not likely to find anything mad with this tool, but that is the glory of this. The pricing is simple. The features are simple, and the total interface makes it rather simple to communicate with customers who want answers quickly.
So let us take a deeper look to the live chat system to understand who it’s best for and all of those attributes are impressive.
Pure Chat is a live chat program that allows users to communicate with their customers directly on their site. Its attributes include unlimited agents, boundless chats, complete chat history, widget personalization, and much more. We compiled Pure Chat user reviews from around the web and determined that it has normally positive evaluations. We also shared its own available pricing options.
Summary of User Reviews
What PureChat does well:
Users who gave Pure Chat a favorable review stated that the program is simple to setup and navigate because of its user-friendly interface. They also enjoy how the tab switches to a email form when all the operators are all offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative review stated that the program can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Favorable User Review
An individual who left a positive review of Pure Chat on G2 Crowd stated that they have been in a position to persuade customers to commit to a purchase within moments of communication via the program. He also likes the way the tool supplies them with a way to answer customers’ questions quickly and promote their products without the usage of mobile calls.
Most Useful Negative User Review
An individual who left a negative overview of Chat on Capterra whined about getting timed out with notifications. He explained that making it hard to maintain agents who have retail responsibilities on chat during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they’ve been logged off.
Starting conversations at the ideal time depends on how well you can track your visitors. For example, if you’re sitting on the Chat backend you have the ability to view which users are browsing your site in real-time. So if someone is looking at a pair of shoes that you sell on your site, you know exactly what to start talking about, and you have the instruments for creating canned responses for specific parts of your site. Easy Live Chat
The obvious start to this particular review is that the true chat interface. Does it feel usable for both novices and advanced users?
It all begins by showing a chat box to the new visitor. If they have been to your website before, the representative about the backend sees each the customer information and interactions that have occurred in the past. It functions just like an instant messenger, (where the talks come in real-time), but it also allows you to see previous transcripts and reps have spoken to a client before.”
Notifications are delivered to you when a conversation comes in, and you can schedule when you’re available for chatting to ensure clients know when you’re online.
Implementing a conversation box on your site only takes a quick copy and paste of a code or the use of the Shopify, Weebly and WordPress plugins. You then have the ability to personalize what the chat box appears like prior to, during and following the conversation. Feel free to change around colors, set triggers for when the chat box pops open and configure the types that you need people to fill out before talking to you.
You have the chance to decide on the default stylings (which can be fine,) however, the design tools are simple enough for beginners and powerful enough for more advanced users.
The two iOS and Android apps are offered for those who would like to handle live chats while on the go. For example, if you need to leave the workplace but still wish to provide the best support out there, you won’t have to worry about it using a mobile app.
Pretty much all the features that you would find on the regular dashboard are all taken over to the mobile programs. You have settings for actually carrying out the chats, along with setting your availability, handling transcripts and more. This gives you a small boost of confidence as it isn’t important where you are when viewing who is on your website in real time. Your customer service is constantly handled, since it works just like texting from the phone.
The coverage is just one of the strongest parts of Chat, since it not only provides you the functionality for exporting reports, but it provides amazing graphs and vision for seeing chat metrics with time. It is possible to monitor your customer satisfaction to make decisions regarding your employees or to figure out which particular clients you may be spending too much time .
Pure Chat Customer Service
The Pure Chat service outlets are far more impressive than some of the other solutions you will discover for live chat. For example, a blog is supplied for reading about updates and tips, while the Guides page is full of information on the best way to sell online, how to manage rude customers, the way to get more live chats and more.
The FAQ page gives you an notion of what other men and women are talking about using PureChat, while the primary Support page is a knowledge base with documentation for installations, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it seems like you’ll need to finish most of the research yourself.
A chat box is provided on the dashboard, so quick interactions with the service team are potential and they also offer email support in-app and about the web site for many plans. Easy Live Chat
Pure Chat does not have a free trial. But you do not need one at all, because the provider offers a solid free plan that you can continue to use for as long as you want. The paid plans are reasonably priced as well, and the monthly payments bring along a wide set of characteristics that you don’t get with the free bundle.
Let’s Look at what plans you can choose from:
Free — For $0 you get support for a single user, one site, unlimited chats each month, per one day chat history and native mobile programs.
Starter — For $20 per month you receive support for 2 consumers, two websites, unlimited chats each month, a 30 day chat background, native cellular programs, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 a month you get everything from the previous plan and service for five users, three sites and 90 days of discussion history.
Growing — For $100 a month you receive everything out of the previous plan and service for ten users, five sites, an infinite chat history and also the capacity to remove the Pure Chat branding.
We enjoy the Free program for individuals just testing out the system, but the genuine operation comes into play when you opt for the Starter Plan. The only criticism I have is that you need to get all of the way up to the $100 per month strategy to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the best and up-and-coming live chat software to small companies and reviewed their features and pricing. Read this article to understand our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Resolution — Addressing a customer’s concern at the first point of contact is a key performance indicator. Have a look at this guide to find out more about how employing a live chat software can enhance your customer service and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a great deal of free tools that can help you keep expenses down. In this article, we discuss with you a few answers from small business owners using these tools to produce their business procedures easier for free.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I request a refund if I am not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for clients that are not pleased with their services. Read the following directions to learn the cancelation terms along with other specifics.
Can agents utilize mobile devices to respond to clients?
Yes. Pure Chat offers programs for both iOS and Android allowing agents to react to clients’ queries from anyplace.
When deciding upon a live chat software, it is essential that the software integrates with other applications your business is now using. Here’s a list of some of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce store may benefit from such an easy-to-use chat box tool such as Pure Chat. It all depends on the pricing strategy you choose. The Free Plan is great for testing and tiny operations with only a couple of products and one rep. The Starter Plan is most likely the most common, while the Growth Plan gets up there for companies with big support groups. Easy Live Chat