Introduction Easy Online Chat
Provide Support is a Live Chat Service which may be implemented on sites and operated as a third party customer. There are many customizable aspects of this particular tool, and using live chat available on your own website is a procedure which may be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we are happy to review and break down the varied elements of Live Chat by ProvideSupport.com. Easy Online Chat
The Live chat program is much more involved than your average client. You will be able to see every one of those visitors that are on your website at any given time, in addition to their own IP address, their referral source, their regional time, operating system and much more. Though some of the information will be much more valuable than the remainder, it will help to keep you (or your designated chat operators) as informed on your customers as possible should they be needing any assistance. They offer 10 days free trial, no credit card required.
After you set up an account, You’re attracted to a site which seems a little old fashioned. It seems like it is full of ads, but it is only a site version of ProvideSupport. If you wont let this bother you too much, you can read the next steps that you ought to take, like customizing your conversation messenger window, add chat buttons to your emails, produce a set of predefined replies and many more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console along with your own greeting message along with company’s logo. You can also put in your operator’s picture so the chat appears more private. The live chat button on the site can be chosen from an present gallery, or you can upload your own image. The chat messenger can be customized with color schemes and styles that fit your website’s most important theme.
If You Would like to match your Site’s style, you can personalize the chat messenger with offered styles and color schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to look at your visitor’s IP address, server name, referrer address, pages visited . You can also find a world map and a place where a person writes to you.
Transfer chats between agents
Provide Support offers She ability to move ongoing chats between agents. The other agent can follow the case and answer within seconds. It is helpful when an agent does not have the knowledge to solve the case. Thanks to transferring talks there’s no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a proposal list. If you’re on the fly you spell something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to pick the right word. Easy Online Chat
Provide Support Drawbacks
I am not an avid fan of The look of Provide Support interface. I miss that the personalization when it comes to the whole website. The image on the main page is a Stock picture which provides you the impression that everything there doesn’t have any character too. The video tutorial I watched felt automated, like it wasn’t the actual person speaking.
I like brands with personalities. While the lack of personality here might have no effect on customer service on your website, it definitely discourages individuals like me by using this software.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They let four Kinds of Payments, each month every 2 weeks, every six months and annually. Paying annually is your ideal alternative or all the plans. They provide 3 plans — little company with 1 operator, company aims with 3 operator and Business with 10 operators. If you are interested in more operators, then you can take a look at the PDF file in which they given costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real-time visitor information provides you an insight in what clients are looking for. You have a lot of customization options that you can use in your chat.
If you’re not bothered by A little old expression of the program, you might find there what you need to provide customer support to your clients.
Free Trial Opportunity
Live Chat From Provide Support could be attempted with no price for 30 days. All features (out of additional operators) can be accessed with this free time trial period. Provide Support won’t always harass you in the event that you don’t take advantage of the offer, either, and billing going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use together with this”no hassle” kind of billing and service that is provided. Not one of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you are on the fence about whether or not to implement a live chat solution on your site, our very best suggestion would be to provide this program a download, try it out for 30 days, and choose at the end of the free period if you’d like to continue from there. Easy Online Chat