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Let’s start with JivoChat’s home page. As a big fan of green and that’s connected to nature, a leaf above their logo and green backdrop instantly made me feel calm. Well playedJivoChat! Ebay Alternative
Their main slogan is: “Turn your site visitors into paying clients with JivoChat.”
It’s a free tool to help You monitor and talk to customers visiting your Website, Facebook, Telegram, and Viber — most of that in actual time. To start a journey with this live chat instrument, all I have to do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what potential clients like best: discounts!
What I enjoyed about the Signing up process is I could see how many measures are nonetheless left. Here’s a fast preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop application and I have to say that it is quite neat. There is the Inbox section, available in the program’s sidebar — there territory all the incoming requests from your clients. Then, we’ve got a section Chats, where you are able to view your current discussions. It looks like this:
When chatting with your Clients you can quickly check their data this handy little attribute is placed on the right and it’s invaluable when targeting your customers’ needs. What is more, below we’ve website visitors department, telling us about each the people on our site.
Speaking of traffic on Your site — the”invitation to chat” attribute is available only in the Professional Version. It supplies you with a vast selection of alternatives for pop up invitations.
I like the snippet alternative Included in the program. It allows you to find out exactly what a user writers to you before he or she sends it. It creates responding to your customers’ queries much quicker.
Also, when a Visitors compose a message, a broker get the small pop up on the perfect bottom, asking if they want to chat, fast answer or dismiss (which, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It’s permanently free and it comprises up to 5 agents. It offers customizable conversation in 20 languages, different apps (including desktop and mobile) and 24”7customer support.
The other plan is a Professional Version: for $10/agent a month if billed annually. It offers much more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the one thing that is missing is that it’s not very scalable. You have only two strategies: one is quite basic and the other one may not be enough if you’re working with enterprises businesses. But, as always, it all depends on what you require. Ebay Alternative
A nice addition that they Provide is what they call a Callback feature. What it does is that people could leave you their amount and you’ll be able to call them back at your first convenience. On their website they are stating:”Chat is suitable for accompanying clients on the website, and instant callbacks are perfect for actively completing trades”
Additionally, it works when nobody Is available on chat. You can easily get back in contact with your potential leads later.
JivoChats is integrated With Facebook Messenger, so the client can get your responds right to their Facebook. In regards to you as a broker, Jivo will not make you switch between the apps to answer. All messages out of social networks look right in the JivoChat desktop or cellular program.
Another of their Additions is your Mobile SDK, which allows you to add live chat service to your Android and iOS native programs. If your clients are spending a great deal of time searching through your shop on cellular, they will surely find it very convenient.
If that is not sufficient, They are throwing an API for developers, that’s the whole documentation developers can use if they want to incorporate JivoChat with their own program or CRM solution.
JivoChat don’t have a lot Of integrations yet but they’ve been on the market only for 4 decades — and this thing takes time and resources.
They offer basic Integrations for both small and medium businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Incorporated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps evolving and, what’s more, their growth is dictated by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and to keep their customers even more fulfilled, they also supply reports which track the quality of your customer services.
In terms of the Plan, The whole site looks really nice and that I can also say that UX does not lack in that section. There is 1 thing which confused me when I was on the primary websiteI clicked on the conversation window three times, until I realized I need to click exactly on”Chat with us. We’re online!” prompt. That might have been done smoother. The great news is that if I needed something, there was always someone on discussion!
The conclusion of JivoChat
JivoChat is a good Looking solution that does its job. For businesses who’re looking for a standard live chat solution, it actually will come for a fair price.
But do not take (only) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or maybe it is going to be just perfect For you? I believe that they are Excellent in what they offer, and I believe They’ll be scaling and supplying different programs using a larger selection of attributes To satisfy their future customers. Ebay Alternative