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Let’s Begin with JivoChat’s home page. As a major fan of green and that’s linked to nature, a leaf above their emblem and green backdrop immediately made me feel calm. Well played, JivoChat! Ebay Alternative Sites
Their main slogan is: “Turn your site traffic into paying clients with JivoChat.”
It is a free tool to help You track and talk to customers visiting your Website, Facebook, Telegram, and Viber — most of that in real time. To begin a journey on this live chat instrument, all I must do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what potential customers like best: reductions!
What I enjoyed about the Signing up process is that I could see how many steps are still left. Following is a fast preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it’s very neat. There is the Inbox section, accessible in the program’s sidebar — there land each of the incoming requests from the customers. Then, we have a section Chats, where you are able to see your existing discussions. It looks like this:
When chatting with your Customers you can quickly check their information this convenient little feature is placed on the right and it’s useful when targeting your customers’ needs. What’s more, below we have website visitors department, telling us about all the folks on our website.
Speaking of visitors Your website — the”invitation to chat” attribute is available only in the Professional Version. It offers you a wide selection of options for pop up invitations.
I like the snippet option Included in the application. It permits you to find out what a user authors to you before he or she sends it. It makes responding to your clients’ queries much quicker.
Additionally, when a Visitors write a message, a broker get the small pop up on the right underside, asking if they wish to chat, fast answer or dismiss (which, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It is permanently free and it comprises up to 5 agents. It provides customizable chat in 20 languages, different programs (including desktop and mobile) and 24”7client support.
The other plan is a Professional Version: for $10/agent per month if billed yearly. It gives much more features. Take a look at the screenshot below:
JivoChat comes at a fair Price. I guess, the one thing that’s missing is that it’s not very scalable. You have just two strategies: one is very basic and another one might be insufficient if you are working with partnerships businesses. However, as always, it all depends on what you require. Ebay Alternative Sites
A Wonderful addition that they Provide is that which they call a Callback attribute. What it does is that visitors can leave you their number and you’ll be able to call them back at your first convenience. On their site they are saying:”Chat is suitable for accompanying clients on the website, and immediate callbacks are perfect for actively completing trades”
Additionally, it works when nobody Is available on discussion. You may easily get back in touch with your possible leads afterwards.
JivoChats is incorporated With Facebook Messenger, so the customer can receive your responds right to their Facebook. In regards to you as a broker, Jivo will not force you to switch between the programs to reply. All messages out of social networks appear right in the JivoChat desktop and/or cellular program.
Another of their Additions is the Mobile SDK, which allows you to add live chat service to your Android and iOS native programs. If your customers are spending a lot of time searching through your shop on cellular, they will surely find it rather convenient.
If that is not enough, They are throwing an API for programmers, that’s the whole documentation developers can utilize if they want to incorporate JivoChat with their own app or CRM solution.
JivoChat do not have a great deal Of integrations yet but they have been on the industry only for 4 years — and this matter takes resources and time.
They offer basic Integrations for both small and medium businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a great news for all e-commerce companies. It merely proves JivoChat keeps evolving and, what’s more, their expansion is ordered by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their clients even more satisfied, they also supply reports which track the level of your customer service.
Concerning the Plan, The whole website looks very nice and I can also say that UX does not lack in that department. There’s 1 thing which confused me though: when I was on the main site , I clicked on the chat window three days, before I understood that I want to click exactly on”Chat with us. We are online!” prompt. That could have been done simpler. The great news is that if I wanted something, there was always somebody online discussion!
The verdict of JivoChat
JivoChat is a good Looking alternative that does its job. For companies who are searching for a basic live chat solution, it truly will come for a fair price.
But do not take (just ) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or maybe it’ll be just perfect For you? I believe that they are Excellent in what they offer, and I think They will be scaling and supplying different programs using a wider selection of features To satisfy their future clients. Ebay Alternative Sites