Overview Ebay Indonesia Online Shop
Let Us Begin with JivoChat’s home page. As a big fan of green and that’s connected to character, a leaf above their logo and green background immediately made me feel calm. Well playedJivoChat! Ebay Indonesia Online Shop
Their main slogan is: “Turn your website visitors into paying customers with JivoChat.”
It is a free tool to help You track and speak with customers visiting your site, Facebook, Telegram, and Viber — all that in actual time. To begin a journey with this live chat instrument, all I must do is to click on the sign button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what prospective clients like best: reductions!
What I liked about the Signing up process is that I could see how many steps are still left. Following is a quick preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop application and I must say that it’s quite neat. There is the Inbox part, available from the program’s sidebar — there land all of the incoming requests from the customers. Then, we have a section Chats, where you can see your existing conversations. It looks like this:
When chatting with your Clients you can immediately check their information — this handy little feature is put on the right and it is invaluable when targeting your clients’ needs. What’s more, below we’ve site visitors section, telling us about each the folks on our site.
Speaking of visitors on Your website — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a vast range of options for pop up invitations.
I like the snippet alternative Included in the application. It allows you to see exactly what a user writers to you until he or she sends it. It creates responding to your customers’ queries much quicker.
Additionally, when a Visitors write a message, an agent get the small pop up on the right bottom, asking if they want to chat, quick reply or dismiss (which, of course, you should not do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It is permanently free and it comprises up to five agents. It offers customizable chat in 20 languages, various apps (including mobile and desktop ) and 24”7client service.
Another plan is a Professional Version: for $10/agent a month if billed annually. It gives more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I guess, the only thing that’s missing is that it is not very scalable. You have just two plans: one is very basic and the other one might be insufficient if you’re working with partnerships businesses. However, as always, it all depends on what you require. Ebay Indonesia Online Shop
A Wonderful addition that they Provide is that which they call a Callback attribute. What it does is that people can leave you their number and you’ll be able to call them back at your earliest convenience. On their website they are saying:”Chat is suitable for accompanying customers on the website, and instant callbacks are ideal for actively completing trades”
Additionally, it works when nobody Is available on discussion. You can easily get back in contact with your potential leads later.
JivoChats is incorporated Using Facebook Messenger, so the customer can receive your responds right to their Facebook. In regards to you as an agent, Jivo won’t make you change between the apps to reply. All messages out of social networks appear right in the JivoChat desktop or cellular app.
Another of their Additions is your Mobile SDK, which allows you to add live chat support to your own Android and iOS native apps. If your customers are spending a lot of time searching through your shop on mobile, they will definitely find it very convenient.
If that is not enough, They are throwing an API for developers, that’s the whole documentation programmers can use if they want to incorporate JivoChat using their own program or CRM solution.
JivoChat don’t have a lot Of integrations however but they’ve been on the industry just for 4 years — and this thing takes time and resources.
They offer basic Integrations for both medium and small companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It merely proves JivoChat keeps growing and, what’s more, their growth is ordered by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their clients even more satisfied, they also supply reports which monitor the level of your customer service.
In terms of the design, The whole site looks very nice and that I may even say that UX doesn’t lack in that department. There’s one thing which confused me though: when I was on the main website, I clicked on the chat window three days, before I realized that I want to click just on”Chat with us. We are online!” prompt. That might have been done smoother. The excellent news is that if I wanted something, there was always somebody on chat!
The verdict of JivoChat
JivoChat is a great Looking solution that does its own job. For businesses who are searching for a basic live chat option, it actually does come for a reasonable price.
But do not take (just ) my Word for it! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or maybe it’ll be just perfect For you? I believe that they’re Excellent in what they provide, and I think They will be scaling and providing different programs using a wider selection of features To satisfy their future customers. Ebay Indonesia Online Shop