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Let’s Begin with JivoChat’s home page. As a big fan of green and that’s linked to character, a foliage over their emblem and green background instantly made me feel calm. Well playedJivoChat! Ebay Type Sites
Their main slogan is: “Turn your website traffic into paying customers with JivoChat.”
It is a free tool to help You track and speak with customers visiting your Website, Facebook, Telegram, and Viber — all of that in actual time. To start a journey with this live chat tool, all I have to do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what potential customers like best: reductions!
What I liked about the Signing up process is that I could see just how many steps are nonetheless left. Following is a quick preview of the last step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it’s quite neat. There is the Inbox section, available in the program’s sidebar — there land all the incoming requests from your customers. Then, we have a segment invisibly, where you are able to see your current conversations. It looks like this:
When chatting with your Customers you can immediately check their information — this handy little feature is placed on the correct and it’s useful when targeting your clients’ needs. What is more, below we have site visitors department, telling us about all the people on our website.
Speaking of visitors on Your website — the”invitation to chat” attribute is available only in the Professional Version. It offers you a wide selection of options for pop up invitations.
I like the snippet option Included in the application. It allows you to find out what a user authors to you until he or she sends it. It makes responding to your clients’ queries much faster.
Additionally, when a Visitors write a message, an agent get the small pop up on the right bottom, asking if they want to chat, fast answer or dismiss (that, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It is permanently free and it comprises up to five agents. It offers customizable conversation in 20 languages, various apps (including mobile and desktop ) and 24”7customer support.
The other plan is a Professional Version: for $10/agent a month if billed yearly. It gives more features. Have a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the only thing that’s missing is that it’s not very scalable. You’ve only two strategies: one is very basic and the other one may not be enough if you are working with enterprises businesses. But, as always, it all depends on your needs. Ebay Type Sites
A Wonderful addition that they Offer is that which they call a Callback feature. What it really does is that visitors can leave you their number and you’ll be able to call them back at your first convenience. On their site they’re stating:”Chat is convenient for accompanying clients on the site, and immediate callbacks are perfect for actively completing trades”
It also works when nobody Is available on chat. You can easily get back in touch with your potential leads afterwards.
JivoChats is integrated Using Facebook Messenger, so the customer can get your responds right to their Facebook. When it comes to you as an agent, Jivo won’t force you to switch between the programs to reply. All messages from social networks appear right in the JivoChat desktop and/or mobile program.
Another of their Additions is your Mobile SDK, which allows you to add live chat service to your Android and iOS native apps. If your clients are spending a great deal of time browsing through your store on cellular, they will surely find it rather convenient.
In case that is not sufficient, They are throwing an API for programmers, that’s the whole documentation developers can utilize if they would like to integrate JivoChat using their own program or CRM solution.
JivoChat don’t have a lot Of integrations however but they have been on the industry only for 4 years — and this matter takes resources and time.
They provide basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Incorporated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps evolving and, more importantly, their growth is ordered by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and to keep their customers even more fulfilled, they also offer reports which monitor the level of your customer service.
In terms of the design, The whole site looks really nice and I may also say that UX does not lack in that department. There’s 1 thing that confused me when I had been on the main site , I clicked on the conversation window three times, before I understood I need to click exactly on”Chat with us. We’re online!” prompt. That could have been done simpler. The excellent news is that if I needed something, there was always someone on discussion!
The wrap-up of JivoChat
JivoChat is a great Looking solution that does its job. For companies who are searching for a standard live chat option, it actually does come for a fair price.
But don’t take (just ) my Word for this! Do a little research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or maybe it is going to be just perfect For you? I believe that they are really good in what they offer, and I believe They will be scaling and supplying different programs using a wider range of features To satisfy their future customers. Ebay Type Sites