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Let’s start with JivoChat’s home page. As a big fan of green and that’s linked to character, a foliage over their emblem and green background immediately made me feel calm. Well playedJivoChat! Ebay Type Websites
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It is a free tool to help You track and talk to clients visiting your Website, Facebook, Telegram, and Viber — all that in actual time. To start a journey with this live chat tool, all I must do is to click on the sign button.
I had been asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what potential customers like best: discounts!
What I enjoyed about the Signing up process is that I could see just how many steps are nonetheless left. Following is a fast preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it’s quite neat. There is the Inbox section, available from the program’s sidebar — there territory each of the incoming requests from your clients. Then, we have a section Chats, where you are able to view your current discussions. It looks like this:
When chatting with your Clients you can quickly check their data this convenient little feature is placed on the right and it’s invaluable when targeting your clients’ needs. What is more, below we have site visitors department, telling us about all the people on our website.
Speaking of traffic on Your site — the”invitation to chat” feature is available only in the Professional Version. It supplies you with a wide selection of options for pop up invitations.
I like the snippet alternative Included in the application. It permits you to see exactly what a user writers to you before he or she sends it. It makes responding to your clients’ queries much faster.
Additionally, when a Visitors write a message, an agent get the small pop up on the right bottom, asking if they wish to chat, fast answer or dismiss (which, naturally, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It’s permanently free and it comprises up to five agents. It offers customizable chat in 20 languages, different programs (including desktop and mobile) and 24”7client support.
Another plan is a Professional Version: for $10/agent per month if billed yearly. It gives much more features. Have a look at the screenshot below:
JivoChat comes at a fair Cost. I guess, the only thing that’s missing is that it is not very scalable. You have just two plans: one is very basic and the other one might not be enough if you’re working with partnerships businesses. However, as always, it all depends on your needs. Ebay Type Websites
A Wonderful addition that they Offer is that which they call a Callback attribute. What it really does is that visitors can leave you their number and you’ll be able to call them back at your first convenience. On their site they’re stating:”Chat is suitable for accompanying customers on the website, and immediate callbacks are ideal for actively completing trades”
It also works when nobody Is available on discussion. You can easily get back in contact with your possible leads later.
JivoChats is incorporated With Facebook Messenger, so the client can receive your responds right to their Facebook. When it comes to you as an agent, Jivo won’t force you to switch between the apps to answer. All messages from social networks appear directly in the JivoChat desktop or mobile program.
Another of their Additions is the Mobile SDK, which allows you to add live chat support to your Android and iOS native programs. If your customers are spending a lot of time browsing through your store on cellular, they will definitely find it very convenient.
If that’s not enough, They are throwing an API for programmers, that’s the entire documentation developers can utilize if they would like to incorporate JivoChat with their own program or CRM solution.
JivoChat do not have a lot Of integrations yet but they have been on the market just for 4 years — and this thing takes resources and time.
They offer basic Integrations for both medium and small companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps evolving and, what’s more, their expansion is dictated by their customers’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their clients even more fulfilled, they also supply reports that monitor the level of your customer services.
In terms of the Plan, The entire site looks really nice and that I can also say that UX doesn’t lack in that section. There is one thing that confused me though: when I had been on the main website, I clicked on the conversation window three days, before I realized that I need to click exactly on”Chat with us. We’re online!” prompt. That could have been done smoother. The great news is that whenever I needed something, there was always somebody online chat!
The wrap-up of JivoChat
JivoChat is a great Looking alternative that does its job. For businesses who’re looking for a basic live chat option, it actually will come for a reasonable price.
But don’t take (just ) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or perhaps it’ll be just perfect For you? I think that they are really good in what they provide, and I believe They’ll be scaling and providing other programs using a larger range of attributes To satisfy their future clients. Ebay Type Websites