Introduction Ecommerce Chat
Let’s Begin with JivoChat’s home page. As a major fan of green and that’s linked to nature, a foliage over their emblem and green background instantly made me feel calm. Well played, JivoChat! Ecommerce Chat
Their main slogan is: “Turn your site visitors into paying customers with JivoChat.”
It’s a free tool to help You track and talk to clients visiting your site, Facebook, Telegram, and Viber — all of that in actual time. To begin a journey with this live chat instrument, all I must do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what potential clients like best: reductions!
What I liked about the Signing up process is that I could see just how many steps are nonetheless left. Following is a quick preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it’s very neat. There is the Inbox section, available in the app’s sidebar — there territory each the incoming requests from the customers. Then, we have a section Chats, where you can see your existing conversations. It looks like this:
When conversing with your Clients you can immediately check their data this convenient little feature is put on the correct and it’s invaluable when targeting your customers’ needs. What’s more, below we have site visitors section, informing us about each of the folks on our website.
Speaking of visitors on Your website — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a wide selection of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It allows you to see what a user authors to you until he or she sends it. It makes responding to your clients’ queries much faster.
Additionally, when a Visitors write a message, a broker get the little pop up on the perfect underside, asking if they want to chat, fast reply or ignore (which, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It is forever free and it comprises up to five agents. It provides customizable conversation in 20 languages, different programs (including mobile and desktop ) and 24”7client support.
The other strategy is a Professional Version: for $10/agent per month if billed annually. It offers much more features. Take a look at the screenshot below:
JivoChat comes in a fair Cost. I guess, the only thing that is missing is that it is not very scalable. You have just two strategies: one is very basic and another one may be insufficient if you’re working with enterprises businesses. However, as always, it all depends on what you require. Ecommerce Chat
A nice addition that they Provide is that which they call a Callback attribute. What it really does is that people could leave you their number and you can call them back at your first convenience. On their site they are saying:”Chat is suitable for delicately accompanying clients on the site, and instant callbacks are perfect for actively completing transactions.”
Additionally, it works when nobody Is available on discussion. You may easily get back in contact with your possible leads later.
JivoChats is integrated With Facebook Messenger, so the customer can get your responds right to their Facebook. When it comes to you as a broker, Jivo will not make you switch between the apps to reply. All messages from social networks appear directly in the JivoChat desktop and/or mobile program.
Another of the Additions is your Mobile SDK, which allows you to add live chat service to your own Android and iOS native apps. If your customers are spending a great deal of time searching through your shop on mobile, they will surely find it very convenient.
In case that is not sufficient, They are throwing an API for developers, that’s the whole documentation programmers can utilize if they want to incorporate JivoChat using their own app or CRM solution.
JivoChat do not have a great deal Of integrations however but they have been on the industry just for 4 decades — and this thing takes time and resources.
They offer basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, what’s more, their growth is dictated by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their customers even more fulfilled, they also supply reports which monitor the quality of your customer service.
Concerning the design, The whole site looks really nice and I can even say that UX doesn’t lack in that department. There is 1 thing which confused me though: when I was on the main websiteI clicked on the chat window three times, before I understood that I want to click exactly on”Chat with us. We are online!” prompt. That could have been done simpler. The excellent news is that if I needed something, there was always somebody online chat!
The wrap-up of JivoChat
JivoChat is a great Looking alternative that does its own job. For businesses who’re looking for a basic live chat solution, it actually will come for a fair price.
But don’t take (only) my Word for this! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a larger solution or maybe it is going to be just perfect For you? I think that they’re Excellent in what they offer, and I believe They will be scaling and providing other plans using a wider range of attributes To satisfy their future clients. Ecommerce Chat