Introduction Ecommerce Domain
Let Us Begin with JivoChat’s home page. As a major fan of green and all that’s linked to nature, a foliage over their logo and green backdrop instantly made me feel calm. Well played, JivoChat! Ecommerce Domain
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It is a free tool to help You monitor and talk to clients visiting your site, Facebook, Telegram, and Viber — most that in real time. To begin a journey on this live chat instrument, all I must do is to click on the sign button.
I had been asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what prospective customers like best: discounts!
What I liked about the Signing up process is I could see just how many measures are still left. Here’s a fast preview of the previous step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I have to say that it’s quite neat. There’s the Inbox part, accessible in the app’s sidebar — there territory each the incoming requests from your customers. Then, we have a segment invisibly, where you are able to see your current discussions. It looks like this:
When chatting with your Clients you can quickly check their data this handy little feature is put on the right and it is useful when targeting your customers’ needs. What is more, below we’ve website visitors department, telling us about all of the people on our website.
Speaking of traffic on Your site — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a vast selection of options for pop up invitations.
I like the snippet alternative Included in the application. It permits you to find out what a user writers to you before he or she sends it. It creates responding to your clients’ queries much quicker.
Also, when a Visitors write a message, an agent get the small pop up on the perfect bottom, asking if they wish to chat, quick reply or dismiss (that, of course, you should not do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It’s forever free and it includes up to 5 agents. It offers customizable conversation in 20 languages, different programs (including mobile and desktop ) and 24”7client support.
Another strategy is a Professional Version: for $10/agent a month if billed yearly. It offers much more features. Have a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the one thing that’s missing is that it is not very scalable. You have only two strategies: one is quite basic and another one may be insufficient if you are working with partnerships businesses. But, as always, it all depends on your needs. Ecommerce Domain
A nice addition that they Offer is that which they call a Callback feature. What it does is that visitors can leave you their number and you’ll be able to call them back at your earliest convenience. On their site they’re saying:”Chat is convenient for delicately accompanying clients on the website, and immediate callbacks are perfect for actively completing trades”
It also works when nobody Is available online discussion. You can easily get back in touch with your potential leads later.
JivoChats is integrated With Facebook Messenger, so the client can get your responds right for their Facebook. When it comes to you as a broker, Jivo won’t make you switch between the apps to reply. All messages out of social networks look directly in the JivoChat desktop or mobile app.
Another of their Additions is your Mobile SDK, which lets you add live chat support to your Android and iOS native apps. If your clients are spending a great deal of time searching through your store on cellular, they will definitely find it rather convenient.
If that is not sufficient, They are throwing an API for programmers, that’s the whole documentation developers can use if they would like to incorporate JivoChat with their own program or CRM solution.
JivoChat do not have a lot Of integrations however but they’ve been on the market just for 4 years — and this thing takes time and resources.
They provide basic Integrations for both medium and small companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It merely proves JivoChat keeps growing and, what’s more, their growth is ordered by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their customers even more fulfilled, they also supply reports which track the quality of your customer services.
Concerning the design, The whole site looks really nice and that I can even say that UX does not lack in that department. There’s one thing which confused me though: when I had been on the primary site I clicked on the conversation window three days, before I realized that I need to click just on”Chat with us. We are online!” prompt. That might have been done simpler. The great news is that if I wanted something, there was always someone on chat!
The conclusion of JivoChat
JivoChat is a great Looking solution that does its job. For businesses who’re looking for a basic live chat solution, it truly does come for a reasonable price.
But do not take (only) my Word for this! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a larger solution or maybe it is going to be just perfect For you? I believe that they’re really good in what they provide, and I think They will be scaling and providing other plans using a wider range of attributes To meet their future customers. Ecommerce Domain