Summary Ecwid Live Chat
Let’s Begin with JivoChat’s home page. As a major fan of green and that’s connected to character, a foliage over their logo and green background instantly made me feel calm. Well playedJivoChat! Ecwid Live Chat
Their main slogan is: “Turn your site traffic into paying clients with JivoChat.”
It is a free tool to help You monitor and talk to customers visiting your site, Facebook, Telegram, and Viber — all that in actual time. To start a journey with this live chat instrument, all I must do is to click on the sign button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I presume this is what potential clients like best: reductions!
What I enjoyed about the Signing up procedure is that I could see how many measures are still left. Following is a quick preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I have to say that it is very neat. There’s the Inbox part, available in the program’s sidebar — there land each the incoming requests from the customers. Then, we have a section Chats, where you can view your current conversations. It looks like this:
When chatting with your Clients you can immediately check their data — this handy little feature is placed on the right and it’s useful when targeting your clients’ needs. What’s more, below we’ve website visitors department, informing us about all the folks on our site.
Speaking of traffic on Your website — the”invitation to talk” attribute is available only in the Professional Version. It offers you a wide selection of options for pop up invitations.
I like the snippet option Included in the program. It permits you to see exactly what a user authors to you before he or she sends it. It makes responding to your customers’ queries much faster.
Additionally, when a Visitors write a message, a broker get the little pop up on the perfect bottom, asking if they wish to chat, fast reply or dismiss (that, naturally, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s forever free and it includes up to 5 agents. It provides customizable conversation in 20 languages, different programs (including mobile and desktop ) and 24”7client service.
The other plan is a Professional Version: for $10/agent per month if billed yearly. It offers much more features. Take a look at the screenshot below:
JivoChat comes in a fair Cost. I guess, the only thing that’s missing is that it is not very scalable. You have only two plans: one is very basic and another one may be insufficient if you’re working with partnerships businesses. But, as always, it all depends on what you require. Ecwid Live Chat
A nice addition that they Provide is what they call a Callback attribute. What it really does is that people can leave you their number and you can call them back at your first convenience. On their site they are saying:”Chat is suitable for delicately accompanying clients on the website, and immediate callbacks are ideal for actively completing trades”
It also works when nobody Is available on discussion. You may easily get back in contact with your possible leads later.
JivoChats is incorporated With Facebook Messenger, which means the client can receive your responds right for their Facebook. In regards to you as a broker, Jivo will not make you change between the apps to answer. All messages from social networks look directly in the JivoChat desktop or mobile app.
Another of the Additions is your Mobile SDK, which lets you add live chat service to your own Android and iOS native apps. If your customers are spending a lot of time searching through your store on cellular, they will surely find it rather convenient.
If that’s not sufficient, They are throwing an API for developers, that’s the whole documentation developers can utilize if they would like to integrate JivoChat with their own program or CRM solution.
JivoChat do not have a lot Of integrations yet but they have been on the market only for 4 decades — and this thing takes resources and time.
They provide basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps evolving and, what’s more, their growth is ordered by their customers’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their clients even more fulfilled, they also supply reports that monitor the level of your customer service.
Concerning the design, The entire website looks really nice and that I can even say that UX does not lack in that section. There is one thing which confused me when I was on the main site , I clicked on the conversation window three days, until I understood I want to click exactly on”Chat with us. We are online!” prompt. That might have been done smoother. The great news is that whenever I wanted something, there was always somebody online chat!
The wrap-up of JivoChat
JivoChat is a great Looking solution that does its own job. For companies who’re searching for a standard live chat option, it truly does come for a reasonable price.
But do not take (just ) my Word for this! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or perhaps it’ll be just perfect For you? I think that they are Excellent in what they offer, and I believe They will be scaling and supplying other programs using a wider selection of features To meet their future customers. Ecwid Live Chat