Intro Education Chat
Provide Support is a Live Chat Service which may be implemented on websites and operated remotely as a third party client. There are lots of customizable aspects of the tool, and using live chat available on your site is a process that can be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to review and break down the varied elements of Live Chat by ProvideSupport.com. Education Chat
The Live chat app itself is much more involved than your average customer. You’ll have the ability to observe each of the visitors which are on your site at any particular time, in addition to their IP address, their referral origin, their regional time, operating system and much more. While some of this info is going to be much more beneficial than the remainder, it will help to keep you (or your designated chat operators) as educated on your visitors as possible should they be needing any assistance. They provide 10 days free trial, no credit card required.
After you install an account, You’re brought to a site that seems a little old fashioned. It looks like it’s packed with advertisements, but it’s just a website version of ProvideSupport. If you won’t let that bother you too much, you can read the next steps that you ought to take, like customizing your conversation messenger window, add chat buttons to your mails, create a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your own greeting message along with company’s logo. You can also add your operator’s image so the chat looks more personal. The live chat button on the site can be chosen from an existing gallery, or you can upload your own image. The chat messenger can be customized with color schemes and styles that fit your site’s most important theme.
If You Would like to match your Site’s style, you are able to personalize the chat messenger with offered styles and colour schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to look at your customer’s IP address, server name, referrer address, pages visited etc.. You can also see a world map and a spot from which a user writes to you.
Transfer chats between agents
Provide Support offers She ability to move ongoing discussions involving agents. The other representative can follow-up the situation and answer within seconds. It’s useful when an agent doesn’t have the knowledge to solve the instance. Thanks to moving chats there’s no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a suggestion list. If you are on the fly you describe something incorrectly in a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you can choose the right word. Education Chat
Provide Support Disadvantages
I’m not a avid fan of The appearance of Provide Support interface. I overlook the personalization when it concerns the whole site. The picture on the home page is a Stock image which provides you the belief that everything there doesn’t have any character as well. The movie tutorial I saw felt automated, like it was not the actual person talking.
I like brands with personalities. While the dearth of personality might not have any effect on customer service on your site, it definitely discourages individuals like me from using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They let four Kinds of Payments, every month every 2 months, every six months and yearly. Paying annually is the best alternative or each the plans. They offer 3 plans — small business with 1 operator, company aims with 3 operator and Business with 10 operators. If you’re interested in more operators, you can check out the PDF document in which they specified costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real time visitor information gives you an insight in what clients are looking for. You’ve got tons of customization options that you may use in your chat.
If you are not bothered by A little old expression of the application, you might find there what you need to provide customer service to your customers.
Free Trial Opportunity
Live Chat From Provide Support could be tried without any price for 30 days. All features (out of additional operators) can be accessed with this absolutely free time trial period. Provide Support won’t continually harass you in the event that you don’t take advantage of the supply, either, and billing going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use together with the”no hassle” form of charging and support that’s provided. None of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you’re on the fence about whether or not to employ a live chat solution on your website, our best suggestion would be to provide this app a download, check it out for 30 days, and choose at the end of the free period if you’d like to continue from there. Education Chat