Intro Ee Chat Service
There is no reason live chat shouldn’t be simple. Ee Chat Service
It’s about connecting with your customers and providing them the best solution in a reasonable period of time.
That said, many live chat extensions for internet stores give you a far too intimidating interface with tools which are overkill for this type of basic support medium.
Pure Chat has a different approach.
Pure Chat is a live chat software which aids small companies deliver instant replies and convert more prospects.
You’re not going to locate anything crazy with this tool, but that’s the glory of it. The pricing is simple. The features are simple, and the overall interface makes it rather easy to communicate with clients who need answers fast.
So let us take a deeper look to the live chat platform to understand who it’s ideal for and which of the attributes are most impressive.
Pure Chat is a live chat program which allows users to communicate with their clients directly on their website. Its features include unlimited brokers, unlimited chats, complete chat history, widget customization, and much more. We compiled Pure Chat user testimonials from around the web and decided that it has generally favorable ratings. We also shared its available pricing choices.
Overview of User Reviews
What PureChat does well:
Users that gave Pure Chat a positive review said that the app is easy to set up and navigate due to its user-friendly interface. They also enjoy the way the tab switches into an email form when all the operators are all offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative review said that the program can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Positive User Review
A user who left a favorable review of Pure Chat on G2 Crowd stated that they were in a position to persuade customers to commit to a purchase within minutes of communicating through the program. He also likes how the tool provides them with a way to answer customers’ questions quickly and market their products without the usage of mobile calls.
Most Useful Unfavorable User Review
An individual who left a negative overview of Chat on Capterra whined about getting timed out with notifications. He clarified that making it difficult to maintain agents who’ve retail responsibilities on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they have been logged off.
Starting chats at the right time is dependent upon how well you can monitor your traffic. For instance, if you’re sitting on the Chat backend you’ve got the ability to see which users are surfing your website in real time. So if someone is looking at a pair of sneakers you sell on your website, you understand precisely what to start speaking about, and you have the tools for making canned answers for specific components of your site. Ee Chat Service
The obvious start to this particular review is that the actual chat interface. Does this feel useable for both novices and advanced users?
Everything starts by revealing a chat box to the new visitor. If they have been to your site before, the representative about the backend sees each of the customer information and interactions that have occurred in the past. It works just like an instant messenger, (in which the talks come in real time ), but it also allows you to view previous transcripts and reps have spoken to a customer in the past.”
Notifications are sent to you when a conversation comes from, and you’ll be able to schedule when you’re available for chatting to ensure clients know when you’re online.
Implementing a conversation box on your site only requires a fast copy and paste of some code or the use of their Shopify, Weebly and WordPress plugins. You then have the capability to personalize what the conversation box looks like prior to, during and following the dialog. Feel free to change around colours, set triggers for as soon as the chat box pops open and configure the types that you want individuals to fill out before talking to you.
You’ve got the chance to go with the default option stylings (which can be fine,) however, the design tools are easy enough for beginners and powerful enough for more advanced users.
The two iOS and Android programs are offered for those who’d like to handle live chats while on the move. For example, if you have to leave the office but still want to provide the best support out there, you won’t need to worry about it using a mobile app.
Pretty much all of the features that you would find on the regular dashboard are taken over to the cellular apps. You have settings for actually executing the talks, along with setting your accessibility, managing transcripts and more. This gives you a small boost of confidence since it doesn’t matter where you are when seeing who is on your site in real time. Your customer support is continually handled, as it functions just like texting from the cell phone.
The coverage is just one of the strongest parts of Chat, since it not only gives you the performance for exporting reports, but it supplies amazing graphs and imagery for viewing chat metrics over time. It is possible to track your client satisfaction to make decisions regarding your employees or to figure out which unruly customers you might be spending too much time .
Pure Chat Support
The Pure Chat support outlets are a lot more impressive than a number of the other options you’ll discover for live chat. For example, a blog is provided for reading about updates and suggestions, while the Guides page is filled with information about the best way to sell online, the way to handle rude clients, how to get more live chats and more.
The FAQ page offers you a good idea of what other men and women are talking about with PureChat, while the principal Support page is a knowledge base with documentation for installations, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it looks like you are going to need to complete the majority of the research yourself.
A chat box is provided on the dashboard, so quick interactions together with the service team are possible and they also provide email support in-app and about the website for many plans. Ee Chat Service
Pure Chat doesn’t have a free trial. However, you don’t need one at all, since the provider offers a strong free plan you can continue to work with for as long as you would like. The paid programs are reasonably priced too, and the monthly obligations bring along a wide set of features that you don’t get together with the free bundle.
Let’s Look at what plans you can choose from:
Free — For $0 you receive support for a single user, 1 website, unlimited chats per month, a one day chat history and native mobile programs.
Starter — For $20 per month you receive support for two users, two sites, unlimited chats each month, a 30 day chat history, native mobile apps, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 per month you receive everything out of the former plan and support for five users, three sites and 90 days of discussion history.
Growing — For $100 a month you get everything from the previous plan and service for ten users, five websites, an infinite chat history and the ability to remove the Pure Chat branding.
We like the Free program for individuals just testing out the system, but the genuine functionality comes into play once you choose the Starter Plan. The only criticism I have is that you have to get all of the way up to the $100 per month plan to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their top and up-and-coming live chat software for small companies and reviewed their attributes and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Resolution — Addressing a client’s concern at the very first point of contact is a key performance indicator. Have a look at this guide to find out more about how employing a live chat software can improve your customer support and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a lot of free tools that can assist you in keeping down expenses. In this article, we discuss with you a few answers from small business owners who use these tools to make their business procedures easier at no cost.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I request a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for customers that aren’t pleased with their services. Read the following directions to learn the cancelation terms and other details.
Can agents use mobile devices to respond to clients?
Yes. Pure Chat offers apps for both iOS and Android allowing agents to react to clients’ inquiries from anywhere.
When deciding upon a live chat program, it’s important that the program integrates with other software your company is now using. Here’s a list of a few of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce shop could benefit from this kind of easy-to-use conversation box tool like Pure Chat. It all depends on the pricing plan you pick. The Free Plan is great for testing and small operations with just a couple of products and a single rep. The Starter Plan is most likely the most common, although the Growth Plan gets up there for businesses with big support teams. Ee Chat Service