Background Ee Live Chat Help
There is no reason live chat shouldn’t be easy. Ee Live Chat Help
It’s all about connecting with your customers and providing them the very best solution in a reasonable amount of time.
That said, many live chat extensions for internet shops give you a far too intimidating interface using tools which are overkill for such a basic support moderate.
Pure Chat has a different strategy.
Pure Chat is a live chat software which aids small companies deliver instant answers and convert more leads.
You are not likely to find anything crazy with this tool, but that’s the glory of this. The pricing is simple. The features are easy, and the overall interface makes it rather simple to communicate with customers who need answers fast.
So let us take a deeper look to the live chat system to know who it is best for and all of those attributes are impressive.
Pure Chat is a live chat program which lets users communicate with their customers directly on their site. Its features include unlimited agents, unlimited chats, full chat history, widget customization, and more. We compiled Pure Chat user testimonials from around the web and determined that it’s normally positive evaluations. We also shared its own accessible pricing choices.
Overview of User Reviews
What PureChat does well:
Users that gave Pure Chat a favorable review said that the program is easy to set up and navigate due to its user friendly interface. They also enjoy the way the tab switches into a email form when all the operators are offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative inspection said that the program can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
An individual who left a positive overview of Pure Chat on G2 Crowd said that they have been in a position to convince customers to commit to a purchase within minutes of communicating through the program. He also likes how the tool supplies them with a means to answer customers’ questions quickly and market their products without the use of phone calls.
Most Useful Negative User Review
A user who left a negative overview of Pure Chat on Capterra whined about becoming timed out with notifications. He clarified that making it difficult to keep agents who’ve retail duties on chat during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they’ve been logged off.
Starting chats at the ideal time depends on how well you may monitor your traffic. For instance, if you’re sitting on the Pure Chat backend you have the ability to view which users are surfing your website in real-time. So if someone is considering a pair of sneakers you sell on your site, you know exactly what to begin talking about, and you even have the instruments for creating canned answers for specific parts of your website. Ee Live Chat Help
The obvious start to this review is the actual chat interface. Does this feel useable for both novices and advanced users?
Everything starts by revealing a chat box into the new visitor. If they have been to your site before, the agent about the backend sees all the customer information and interactions that have happened in the past. It works just like an instant messenger, (where the chats come in real time ), but it also lets you view previous transcripts and reps have spoken to a customer in the past.”
Notifications are sent to you when a conversation comes in, and you’ll be able to schedule when you are offered for chatting to ensure customers know when you’re online.
Implementing a chat box on your site only requires a fast copy and paste of some code or the use of the Shopify, Weebly and WordPress plugins. After that you have the ability to personalize what the chat box looks like before, during and after the dialog. Don’t hesitate to modify around colors, set triggers for as soon as the chat box pops open and configure the forms that you need individuals to fill out before speaking to you.
You have the chance to decide on the default option stylings (which can be nice,) but the layout tools are easy enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android apps are offered for those who would love to handle live chats while on the go. For instance, if you need to leave the workplace but still wish to provide the best support out there, you won’t need to worry about it with a mobile program.
Pretty much all the features that you would find on the normal dashboard are taken over to the cellular apps. You’ve got settings for actually carrying out the talks, together with setting your accessibility, managing transcripts and more. This gives you a little boost of confidence as it doesn’t matter where you are when seeing who’s on your website in real-time. Your customer service is constantly handled, since it functions like texting from the cell phone.
The coverage is just one of the strongest parts of Chat, because it not only gives you the performance for exporting reports, but it provides amazing graphs and vision for viewing chat metrics with time. It is possible to monitor your customer satisfaction to make decisions about your employees or to figure out which unruly customers you may be spending too much time .
Pure Chat Support
The Pure Chat service outlets are a lot more impressive than some of the other solutions you will find for live chat. For instance, a site is supplied for studying about updates and suggestions, while the Guides page is full of advice about how best to sell online, the way to manage rude customers, the way to obtain more live chats and more.
The FAQ page offers you a good notion of what other men and women are talking about using PureChat, while the principal Support page is a knowledge base with documentation for setups, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it seems as if you are going to need to complete the majority of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions together with the support team are possible and they also provide email service in-app and on the website for many plans. Ee Live Chat Help
Pure Chat does not have a free trial. However, you do not want one at all, because the provider delivers a solid free plan you could continue to use for as long as you want. The paid programs are reasonably priced as well, along with the monthly payments bring along a broad set of characteristics you don’t get with the free bundle.
Let’s take a look at what plans you can choose from:
Free — For $0 you get support for one user, one website, boundless chats each month, per one day discussion history and native mobile apps.
Starter — For $20 per month you get support for two users, two sites, unlimited chats each month, per 30 day chat history, native cellular programs, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 a month you receive everything out of the former plan and service for five customers, three websites and 90 days of chat history.
Growing — For $100 a month you get everything out of the former plan and support for ten users, five sites, an infinite chat history and also the capacity to remove the Pure Chat branding.
We like the Free program for people just testing out the machine, but the genuine functionality comes into play when you choose the Starter Plan. The only gripe I have is that you have to get all the way up to the $100 a month plan to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their top and up-and-coming live chat software for small businesses and reviewed their attributes and pricing. Read this guide to know our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Settlement — Addressing a client’s concern at the first point of contact is a key performance indicator. Check out this article to learn more about how using a live chat program can enhance your customer support and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a lot of free tools that can help you keep expenses down. In this article, we discuss with you some responses from small business owners using these tools to make their business procedures easier for free.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I request a refund if I am not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for clients that are not satisfied with their services. Read these instructions to learn the cancelation terms along with other details.
Can agents utilize mobile devices to reply to customers?
Yes. Pure Chat provides apps for both iOS and Android to allow agents to react to clients’ queries from anyplace.
When deciding upon a live chat software, it is essential that the software integrates with other software your business is currently using. Here’s a list of some of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce store may benefit from such an easy-to-use chat box tool such as Pure Chat. It all depends on the pricing plan you pick. The Free Plan is great for analyzing and tiny operations with just a couple of products and one rep. The Starter Plan is probably the most common, although the Growth Plan becomes up there for businesses with big support groups. Ee Live Chat Help