Introduction Ee Live Chat Support
There is no reason live chat shouldn’t be easy. Ee Live Chat Support
It’s about connecting with your clients and providing them the very best solution in a reasonable period of time.
Nevertheless, many live chat extensions for internet shops give you a far too intimidating interface with tools which are overkill for this type of rudimentary support moderate.
Pure Chat has a different approach.
Pure Chat is a live chat program that helps small companies provide instant answers and convert more prospects.
You are not likely to find anything crazy with this particular tool, but that is the glory of it. The pricing is simple. The features are simple, and the overall interface makes it quite simple to communicate with customers who need answers quickly.
So let’s take a deeper look to the live chat system to know who it’s ideal for and which of the attributes are most impressive.
Pure Chat is a live chat software that allows users to communicate with their customers directly on their site. Its attributes include unlimited brokers, boundless chats, complete chat background, widget customization, and much more. We compiled Pure Chat user testimonials from around the web and decided that it’s normally positive ratings. We also shared its own available pricing options.
Summary of User Reviews
What PureChat does well:
Users who gave Pure Chat a favorable review said that the app is easy to set up and navigate because of its user friendly interface. They also like how the tab switches to an email form when each of the operators are offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative inspection stated that the app can be slow at times, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Positive User Review
An individual who left a favorable review of Chat on G2 Crowd stated that they were able to convince customers to commit to a purchase within minutes of communication via the program. He also likes how the tool provides them with a way to answer customers’ questions quickly and market their products without the usage of mobile calls.
Most Helpful Unfavorable User Review
An individual who left a negative overview of Chat on Capterra complained about becoming timed out without notifications. He clarified that making it hard to maintain agents who have retail responsibilities on chat during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they’ve been logged off.
Starting conversations at the ideal time depends on how well you can monitor your traffic. For example, if you are sitting on the Chat backend you have the ability to see which users are surfing your website in real time. So if someone is looking at a pair of shoes that you sell on your site, you know exactly what to begin talking about, and you even have the instruments for making canned responses for certain components of your site. Ee Live Chat Support
The obvious beginning to this review is that the true chat interface. Does this feel usable for both beginners and advanced users?
It all starts by revealing a chat box to the new visitor. If they’ve been to your website before, the agent about the backend sees all of the customer information and interactions that have occurred in the past. It works just like an instant messenger, (in which the chats come in real-time), but it also allows you to see previous transcripts and reps have spoken to a client in the past.”
Notifications are delivered to you when a conversation comes in, and you’ll be able to schedule when you are offered for chatting so that customers know when you are online.
Implementing a conversation box on your site only takes a fast copy and paste of some code or using the Shopify, Weebly and WordPress plugins. You then have the ability to personalize what the conversation box looks like prior to, during and after the conversation. Feel free to modify around colours, set causes for when the chat box pops open and then configure the types that you need individuals to fill out before talking to you.
You’ve got the opportunity to go with the default stylings (which can be nice,) but the design tools are easy enough for beginners and powerful enough for more advanced users.
The two iOS and Android apps are offered for people who would love to handle live chats while on the go. By way of example, if you need to leave the workplace but still want to provide the best support on the market, you won’t need to worry about it with a mobile program.
Pretty much all of the features you would find on the normal dashboard are carried over to the cellular apps. You’ve got settings for actually carrying out the talks, together with setting your accessibility, handling transcripts and much more. This gives you a little boost of confidence since it doesn’t matter where you are when viewing who’s on your website in real time. Your customer support is continually managed, since it functions like texting from your cell phone.
The coverage is just one of the strongest sections of Pure Chat, since it not only provides you the functionality for exporting accounts, but it supplies beautiful graphs and vision for seeing chat metrics with time. It is possible to monitor your client satisfaction to make decisions regarding your staff or to figure out which particular clients you may be spending too much time .
Pure Chat Customer Service
The Pure Chat support outlets are a lot more impressive than a number of the other solutions you will find for live chat. By way of example, a site is provided for reading about updates and suggestions, while the Guides page is filled with information on how best to sell online, the way to handle rude clients, how to obtain more live chats and more.
The FAQ page offers you a good notion of what other people are talking about using PureChat, while the primary Support page is a knowledge base with documentation for installations, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it seems as if you are going to have to finish most of the research yourself.
A conversation box is provided on the dashboard, so quick interactions together with the support team are possible and they also offer email service in-app and on the web site for all programs. Ee Live Chat Support
Pure Chat doesn’t have a free trial. But you do not want one at all, since the company delivers a strong free plan that you can continue to use for as long as you would like. The paid programs are reasonably priced as well, along with the monthly payments bring along a broad set of characteristics you don’t get with the free bundle.
Let us take a look at what programs you can choose from:
Free — For $0 you receive support for a single user, one website, boundless chats per month, a one day discussion history and native cellular programs.
Starter — For $20 a month you get support for 2 consumers, two sites, unlimited chats per month, a 30 day chat background, native mobile programs, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 per month you get everything from the previous plan and support for five users, three websites and 90 days of discussion history.
Growing — For $100 a month you get everything out of the former plan and support for ten users, five sites, an infinite chat history and also the ability to remove the Pure Chat branding.
We like the Free plan for individuals simply testing out the system, but the genuine functionality comes into play once you opt for the Starter Plan. The only criticism I have is that you have to get all of the way up into the $100 per month plan to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their top and up-and-coming live chat software for small businesses and reviewed their attributes and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Resolution — Addressing a customer’s concern at the very first point of contact is a key performance indicator. Have a look at this article to find out more about how employing a live chat software can enhance your customer service and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a great deal of free tools that can assist you in keeping down expenses. In this report, we discuss with you some answers from small business owners who use these tools to produce their business procedures easier for free.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I request a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for customers that are not satisfied with their services. Read the following directions to learn the cancelation terms and other specifics.
Can agents use mobile devices to respond to customers?
Yes. Pure Chat offers apps for both iOS and Android allowing agents to respond to clients’ inquiries from anyplace.
Popular Software Connections
When choosing a live chat software, it is important that the program integrates with other applications your company is currently using. Here is a list of a few of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone with an ecommerce shop could benefit from this kind of easy-to-use chat box tool like Pure Chat. It is all dependent on the pricing plan you pick. The Free Plan is very good for testing and tiny operations with only a few products and a single rep. The Starter Plan is probably the most common, while the Development Strategy gets up there for businesses with large aid teams. Ee Live Chat Support