Intro Ee Online Chat Help
There’s no reason live chat shouldn’t be easy. Ee Online Chat Help
It’s all about connecting with your customers and giving them the best solution in a reasonable period of time.
Nevertheless, many live chat extensions for online shops offer you a far too intimidating interface using tools that are overkill for such a rudimentary support medium.
Pure Chat has a different approach.
Pure Chat is a live chat software that aids small companies deliver instant answers and convert more prospects.
You are not likely to find anything crazy with this tool, but that is the glory of it. The pricing is straightforward. The features are simple, and the overall interface makes it rather easy to communicate with customers who want answers fast.
So let us have a deeper look into the live chat platform to understand who it is ideal for and all of those features are impressive.
Pure Chat is a live chat program which allows users to communicate with their customers directly on their website. Its features include unlimited agents, boundless chats, full chat history, widget personalization, and much more. We compiled Pure Chat user testimonials from around the web and decided that it’s generally positive evaluations. We also shared its own available pricing choices.
Overview of User Reviews
What PureChat does well:
Users that gave Pure Chat a favorable review stated that the program is easy to setup and navigate because of its user-friendly interface. They also enjoy the way the tab switches to an email form when each of the operators are all offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative review said that the app can be slow at times, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Positive User Review
A user who left a positive overview of Chat on G2 Crowd said they have been able to persuade customers to commit to a purchase within minutes of communicating via the program. He also likes the way the tool provides them with a means to answer clients’ questions quickly and market their products without the use of phone calls.
Most Helpful Unfavorable User Review
An individual who left a negative overview of Chat on Capterra complained about getting timed out without notifications. He clarified that this makes it hard to maintain agents who’ve retail duties on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they have been logged off.
Starting chats at the ideal time is dependent upon how well you can monitor your visitors. By way of example, if you are sitting on the Pure Chat backend you have the capability to see which users are browsing your website in real time. So if somebody is looking at a pair of shoes you sell on your website, you understand exactly what to start speaking about, and you have the tools for making canned answers for specific parts of your website. Ee Online Chat Help
The obvious start to this particular review is the actual chat interface. Does it feel usable for both novices and advanced users?
It all begins by revealing a chat box into the new visitor. If they’ve been to your site before, the representative on the backend sees all of the customer information and interactions that have occurred before. It works exactly like an instant messenger, (where the talks come in real time ), but in addition, it lets you view previous transcripts and which reps have spoken to a customer in the past.”
Notifications are sent to you when a chat comes from, and you’ll be able to schedule when you are offered for chatting to ensure customers know when you are online.
Implementing a conversation box on your website only requires a quick copy and paste of some code or using their Shopify, Weebly and WordPress plugins. After that you have the capability to customize what the conversation box appears like before, during and following the dialog. Don’t hesitate to modify around colors, set causes for as soon as the chat box pops open and then configure the forms that you need individuals to fill out before speaking to you.
You have the opportunity to go with the default option stylings (which can be fine,) but the layout tools are simple enough for beginners and powerful enough for more advanced users.
The two iOS and Android apps are offered for people who would love to manage live chats while on the move. By way of instance, if you have to leave the workplace but still wish to provide the best support out there, you won’t need to fret about it with a mobile app.
Pretty much all of the features you would find on the regular dashboard are taken over to the cellular apps. You’ve got settings for actually carrying out the talks, along with setting your accessibility, managing transcripts and more. This gives you a small boost of confidence since it isn’t important where you are when viewing who’s on your site in real-time. Your customer service is continually managed, since it works like texting from the phone.
The coverage is just one of the strongest sections of Chat, because it not only gives you the performance for exporting accounts, but it supplies amazing graphs and vision for seeing chat metrics over time. It is possible to monitor your client satisfaction to make decisions regarding your staff or to determine which unruly customers you might be spending too much time on.
Pure Chat Customer Service
The Pure Chat support outlets are a lot more impressive than a number of the other solutions you’ll discover for live chat. For instance, a blog is provided for studying about updates and tips, while the Guides page is filled with information about how best to sell online, the way to handle rude customers, how to obtain more live chats and more.
The FAQ page offers you a good idea of what other men and women are talking about with PureChat, while the principal Support page is a knowledge base with documentation for setups, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it looks as if you’ll have to finish the majority of the research yourself.
A chat box is provided on the dashboard, so rapid interactions with the service team are possible and they also provide email service in-app and on the website for many plans. Ee Online Chat Help
Pure Chat does not have a free trial. However, you do not want one at all, since the provider offers a strong free plan you could continue to work with for as long as you want. The paid programs are reasonably priced too, along with the monthly obligations bring along a wide set of features that you don’t get together with the free bundle.
Let us take a look at what plans you can Pick from:
Free — For $0 you get support for one user, one site, boundless chats each month, per 1 day discussion history and native mobile programs.
Starter — For $20 per month you get support for 2 consumers, two websites, unlimited chats each month, per 30 day chat history, native cellular programs, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 a month you receive everything out of the former plan and service for five customers, three websites and 90 days of chat history.
Growing — For $100 per month you get everything out of the former plan and support for ten users, five sites, an unlimited chat history and also the capacity to eliminate the Pure Chat branding.
We like the Free plan for people just testing out the system, but the true operation comes into play when you opt for the Starter Plan. The only criticism I have is that you need to get all of the way up into the $100 a month plan to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their top and up-and-coming live chat software for small companies and reviewed their features and pricing. Read this guide to know our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Settlement — Addressing a customer’s concern at the very first point of contact is an integral performance indicator. Check out this guide to find out more about how employing a live chat program can improve your customer support and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a lot of free tools that can help you keep down expenses. In this article, we discuss with you a few answers from small business owners using these tools to make their business procedures easier at no cost.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I request a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for customers who are not satisfied with their services. Read the following directions to find out the cancelation terms and other specifics.
Can brokers use mobile devices to respond to customers?
Yes. Pure Chat offers programs for both iOS and Android to allow agents to react to clients’ inquiries from anyplace.
When choosing a live chat software, it is essential that the software integrates with other software your business is currently using. Here is a list of some of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce shop may benefit from this kind of easy-to-use chat box tool such as Pure Chat. It all depends on the pricing plan you pick. The Free Plan is great for analyzing and small operations with just a couple of products and one rep. The Starter Plan is probably the most common, while the Growth Plan becomes up there for businesses with big aid groups. Ee Online Chat Help