Introduction Email And Chat Support
Provide Support is a Live Chat Service that may be implemented on sites and operated as a third party client. There are many customizable facets of the tool, and using live chat which can be found on your website is a process which may be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we are pleased to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Email And Chat Support
The Live chat app is much more involved than your normal client. You will have the ability to see every one of those visitors which are on your website at any given time, in addition to their own IP address, their referral origin, their local time, working system and much more. While some of the information is going to be much more beneficial than the rest, it will help to keep you (or your designated chat operators) as educated on your customers as possible if they are in need of any help. They provide 10 days free trial, no credit card required.
Once you install an account, You’re brought to a site that looks a little old fashioned. It looks like it’s full of ads, but it is only a site version of ProvideSupport. If you won’t let this bother you too much, you may read the next steps which you ought to take, like customizing your conversation messenger window, then add chat buttons for your mails, produce a set of predefined replies and a lot more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your own greeting message and company’s logo. You can also add your operator’s image so the chat appears more personal. The live chat button on the site can be chosen from an existing gallery, or you can upload your own image. The chat messenger could be customized with colour schemes and styles that fit your site’s most important theme.
If you want to match your Site’s style, you can customize the conversation messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature permits you to look at your customer’s IP address, server name, referrer address, pages visited . You can also find a world map and a place from which a person writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to move ongoing chats involving agents. The other representative can follow-up the case and reply within seconds. It’s useful when an agent doesn’t possess the knowledge to address the instance. Thanks to transferring chats there is no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you spell something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the best word. Email And Chat Support
Provide Support Drawbacks
I’m not a avid fan of The appearance of Provide Support port. I miss that the personalization when it comes to the whole site. The picture on the home page is a Stock picture which provides you the impression that everything there does not have any personality as well. The movie tutorial I saw felt automatic, like it wasn’t the real person speaking.
I like brands with personalities. While the dearth of character might not have any effect on customer support on your site, it certainly discourages individuals like me by using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They allow four types of Payments, each month every 2 months, every six months and yearly. Paying annually is the ideal option or each the plans. They provide 3 plans — small company with 1 operator, Corporate plans with 3 operator and Business with 10 operators. If you are interested in more operators, then you can check out the PDF document where they specified prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real time visitor information gives you an insight into what clients are looking for. You’ve got a lot of customization options that you can use in your chat.
If you’re not bothered by A little old look of the program, you might discover there what you want to provide customer support to your clients.
Free Trial Option
Live Chat From Provide Support could be attempted with no cost for 30 days. All attributes (out of further operators) could be retrieved with this free time trial period. Provide Support won’t continually harass you if you don’t take advantage of the supply, possibly, and billing going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” form of charging and support that’s provided. Not one of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you are on the fence about whether or not to employ a live chat solution on your website, our best suggestion would be to provide this program a download, check it out for 30 days, and decide at the end of the free period if you would like to continue from that point. Email And Chat Support