Why Select Crisp? Email Com Domain
In this article I’ll cover our Experience with Crisp, the reason we changed, and the way it is possible to make the perfect decision for your company and startup as well. You may understand how to compare live talks and that metrics might be significant for you too. Email Com Domain
How was that choice made?
Looking at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we’ve made a Spreadsheet with numerous live chat sellers, we defined the core feature and metrics we were searching for.
What did we use previously?
We have Used multiple other live chat before, which shifted their focus from a live conversation to an”all in 1 company suite”. Their live chat still works, but metrics that are important for us were eliminated. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we had been in for four months those metrics disappeared and were replaced with other metrics. We’ve obtained a leaderboard for our staff members, which we did not use because we’re searching for quality service and not quantity and the pricing appears to outperform the advantage. Our choice was apparent at the moment: we needed to move on.
We found 14 days background, 30 days History and history (for higher plans this is common), also here the cost scaling was interesting. All live talks we tried had that feature, a few at higher price tagsothers combined with a badly implemented search feature, and so the history wasn’t accessible. Together with Crisp, the boundless history is currently available with their original paid program, and it not only ships with a fair price tag, also their search works astoundingly well.
How many connections do we want?
We tried to answer that Question with another question”how many clients will chat with us” – and that was incorrect – we made that mistake already once. We can’t limit on the contacts we make because we actually want to earn contact with all of them. Endless contacts was what we were looking for (at an affordable price tag). What we discovered were chats with 100 active contacts for $0/month which was quite nice, we climbed up that a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by use – which is enormous! They think the same way we do in Storyblokwe don’t wish to restrict the user to the usage of this machine (eg. Content entries or contacts), we want to scale as their team scales. So at Crisp you select a plan and you may scale the numbers from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on precisely the exact same website for over 30 seconds”. Those causes are a fantastic way to help your viewers with queries they may have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This part can be found in most solutions we tested and largely available in the very first paid program.
Possibility to send campaign messages
From time to time we send mails Using our live chat. We think it’s a fantastic way to retarget our audience because we ought to be able to send pertinent content based on some metrics those live chats provide. In all honesty, we’re not sending many emails, because we also hate spam on our side. So we like to send certain mails to particular target groups and again: we really enjoy the execution in the Crisp client. It is simple and fulfilled our needs at a sensible price tag.
Amount of agents
The broker chairs is rather Intriguing, it’s something that you can control. You could choose 1 accounts for the whole group (which is cheap with the majority of solutions), or you could go for a single chair for every team member. Since we like to have this personal approach to our clients the notion of using one accounts for the entire team was dropped instantly. We’ve started to compare the first paid plan contrary to the majority of the high tier programs to see how the cost scales again. The highest prices we discovered were approximately ~$155/m per chair where the range was somewhere from $15/m to this. We had a peek at Crisp again and found their highest package has unlimited agents chairs included. Also, their free strategy allowed 2 representatives, which was excellent for testing. Email Com Domain
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key stations. We do not actually utilize integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and added the majority of our resources already – so we focused on how they work and function together with Slack. We analyzed some of these and most are actually working very well. We found one that has huge delays when messaging from and also to Slack which was a no-go for us. We reported that issue to them, but we do not know whether they changed it since we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the entire set-up was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to customer service, Crisp is made to maintain your workflow easy. From live chat to email, Crisp provides one station to reply to your users employing a simple team inbox where you are able to manage all of your user queries.”
From our experience, Crisp actually Ships with the focus on that chat experience for your clients. That is exactly what we were looking for since we evaluated other solutions.
This one is tricky. If you browse The past few things you noticed that we contrasted the lower grade programs and attribute together with the highest tier programs, some are economical at the start and become expensive as you use them. After using Crisp for six months today, and switched from a competition because of the pricey”ending” and those attribute we didn’t need but might have to cover. We’re glad to say that we think we got the best fit for us, maybe it will fit as nicely for you. We found that the listing of 8 facets above is all you want to find your own best match.
We made contact with unbelievable Fantastic people (thank You!) And businesses all around the world. We might have had exactly the exact same experience with other live discussions too, but the price combined with the feature set Crisp does provide, we would and already do recommend it to all customers who are searching for a live discussion . We’ve updated to the Crisp unlimited plan a while ago, and are glad that we made that choice. If you’ve got a query or want to tell us about your experience with Crisp and other live discussions, don’t hesitate to drop us a comment below or send a conversation or chat with us using Crisp! Email Com Domain