Why choose Crisp? Email Domain Format
In this article I’ll cover our Experience with Crisp, the reason we changed, and the way it is possible to make the perfect choice for your business and startup too. You may understand how to compare live talks and that metrics could be significant for you also. Email Domain Format
How was that choice made?
Looking at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we have created a Spreadsheet with multiple live chat vendors, we identified that the core feature and metrics we were searching for.
What did we use previously?
We have Used several other live chat earlier, which somehow shifted their focus from a live conversation to an”all in one business suite”. Their live chat still functions, but metrics that are important for us were eliminated. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and more. After we had been in for four weeks those metrics vanished and were replaced with other metrics. We have obtained a leaderboard for our team members, which we didn’t use because we’re searching for quality support and not quantity as well as the pricing seems to outperform the benefit. So our decision was apparent at that moment: we had to move on.
We found 14 times history, 30 days History and history (for greater plans this is common), also here the price scaling was intriguing. All live talks we tried had that feature, a few at higher price tags, others together with a poorly implemented search feature, and so the history was not available. With Crisp, the boundless history is already available with their first paid program, and it not only ships with a reasonable price tag, also their hunt works exceptionally well.
How many connections do we need?
We tried to answer that Question with another question”how many clients will chat with us” – and that was wrong – we made that mistake once. We can not restrict on the contacts we make because we really wish to earn contact with all of them. Unlimited contacts was what we were searching for (in an affordable price label ). What we discovered were chats with 100 active contacts for $0/month that was quite pleasant, we climbed that up a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by use – that is enormous! They think the identical way we do at Storyblok, we don’t wish to restrict the consumer to the usage of the system (eg. Content entries or contacts), we want to scale because their staff scales. So at Crisp you select a program and you may scale the numbers from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on precisely the same site for over 30 seconds”. Those triggers are a good way to help your audience with questions they could have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This component is available in most options we tested and largely available in the very first paid program.
Ability to send campaign messages
From Time to Time we send emails Using our live chat. We think it’s a good way to retarget our viewers because we should have the ability to send pertinent content based on some metrics people live chats provide. To be honest, we’re not sending many mails, because we also hate spam on the side. Therefore we like to send specific emails to specific target groups and : we really enjoy the execution in the Crisp client. It is simple and fulfilled our needs at a reasonable price tag.
Number of brokers
The agent seats is kinda Interesting, it’s something you can control. You could choose 1 account for the entire group (which is cheap with the majority of options ), or you might go for one chair for each team member. Since we like to get this personal approach to our clients the notion of using one account for the whole group was dropped instantly. We’ve begun to compare the very first paid program against the majority of the high tier plans to see the way the price scales again. The greatest prices we discovered were about ~$155/m per seat where the range was somewhere from $15/m to that. We had a peek at Crisp again and saw that their greatest bundle has unlimited agents chairs included. Additionally, their free strategy allowed 2 agents, which was great for analyzing. Email Domain Format
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key channels. We don’t really utilize integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and included the majority of our resources – so we concentrated on how they work and perform with Slack. We analyzed some of these and many are actually working quite well. We found one that has enormous delays when messaging from and also to Slack that was a no-go for all of us. We reported that difficulty to them, but we do not know if they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the entire set-up was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to customer support, Crisp is made to maintain your workflow simple. From live chat to email, Crisp offers a single channel to answer to your users using a simple team inbox where you are able to manage all your user inquiries.”
From our experience, Crisp really Ships with the attention on that chat experience for your clients. Which is precisely what we were looking for as we evaluated other alternatives.
This one is tricky. If you browse The last few things you saw that we compared the lower tier plans and feature together with the highest tier programs, some are cheap at the beginning and become costly as you use them. After using Crisp for six months now, and switched from a competitor because of that pricey”end” and those feature we did not need but might have to cover. We’re pleased to state that we think we have the very best match for us, perhaps it will fit as well for you. We found the list of 8 aspects above is all you need to locate your own best match.
We made contact with incredible great people (thank You!) And companies all over the globe. We might have had the exact same experience with other live chats too, but the price tag combined with the feature set Crisp does provide, we’d and do recommend it to all clients who are looking for a live chat . We have updated to the Crisp unlimited plan some time ago, and are glad that we made that choice. If you’ve got a query or wish to inform us about your adventure with Crisp along with other live chats, don’t hesitate to drop us a comment below or send a conversation or talk to us with Crisp! Email Domain Format